Job Details
**Customer Service Representative**
Customer Sales and Service Greenwood Village, Colorado Minimum Experience **Entry-level** Compensation **$17.00 per hour + commissions** Supervisory Responsibilities: None Employment Type: Full-Time, must be flexible with ability to work evenings and/ or weekends Location: Telecommute Years of Experience: 2-5 years of experience in a similar or related position Position Summary: The CE Shop is the leading provider of online Real Estate education and the Customer Service Representative (CSR) is tasked with establishing a rapport with current and prospective students and building confidence in The CE Shops products. The CSRs primary responsibility is to provide consultative support to students across a variety of communication channels. This will be accomplished by having in-depth knowledge of company products and state regulations, as well as understanding the student's needs to make product/service recommendations that will help them achieve their learning goals.
Essential Functions / Job Responsibilities: * Serves as first point-of-contact for students and prospective students via phone and email
* Supports prospective students through the course selection and enrollment process
* Acts as a consultant to answer and resolve product, service or state requirements questions
* Assists students with updates to accounts, processes changes and refunds, resolves reporting questions and assists with course navigation
* Responds to student questions and/or requests; website information; and/or escalates concerns, as necessary
Qualifications:
Division / Department: Customer Sales and Service
Reports to (position): Customer Sales and Service Supervisor
Level / Grade: Individual Contributor
Work Conditions: Remote
Travel: None
Minimum Educational Requirement: High School Diploma or GED
* Technical experience with the ability to learn systems and practices quickly
* High level of empathy and emotional intelligence, with the ability to understand educational needs and make product/service recommendations
* Strong problem solving skills and ability to adapt quickly in a fast-paced environment
* Conflict management skills and the ability to use high level judgement when managing student behavior
* Excellent verbal and written communication skills
* Ability to work independently and multi-task
Minimum Requirements:
* 2-5 years prior experience in a customer service and/or call center atmosphere resolving inbound and outbound customer service and sales opportunities
* Excellent communication skills
* Basic sales and competitive selling techniques
* Experience in a similar or sales/service-related position
* High School Diploma / GED. Two-year Associate's Degree preferred
* Must be able to work a flexible schedule that may include weekends and evenings
Technical Skills Required:
* Strong phone and verbal communication skills along with active listening
* The ability to efficiently navigate through multiple programs and use dual computer monitors
* Strong technical and software skills
* Experience with CRM (Salesforce.com a plus)
* Experience with Google-based web platform and tools
Company benefits and perks:
* Great income potential- base pay plus commission potential of $400 per month with uncapped earnings
* Remote work environment
* Premium 401k Investment Plan with a dollar for dollar match up to 2%
* Medical, Dental, Vision Insurance options
* Short-term & Long-term Disability, Life Insurance and AD&D
* Ancillary Insurance options for Accident, Critical Illness and Long-term dependent care
* Paid company holidays
* Vacation time that grows with years of service (12 days PTO off first year)
* Employee discount purchasing program
Supervisory Responsibility: This position does not supervise the work of others.
Physical Requirements:
The physical demands of this position are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The following benefits are options provided to full-time employees the first of the month following 60 days of hire: Medical, Dental, Vision, Life Insurance, Short Term Disability, Long Term Disability, participation in the 401K plan and other ancillary benefits.
Location Greenwood Village, Colorado Minimum Experience Entry-level Compensation $17.00 per hour + commissions