Job Details
** Guest Services Representative (Part-Time)**
**Job Category****:** Event & Guest Services **Requisition Number****:** GUEST01046 Showing 1 location **Job Details**
**Description**
**Our Purpose:**
We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.
Climate Pledge Arena, a $1 Billion redevelopment of the facility formerly known as KeyArena and built originally for the 1962 Seattle Worlds Fair, will be transformed into a world class, state-of-the-art City jewel and destination. Located at Seattle Center in the heart of Seattles Uptown Neighborhood, the new venue will offer a truly unique and intimate experience for the NHL, WNBA, concerts and other entertainment events, while preserving the historic nature of Seattle Center and its surroundings. This project will be a completely new arena beneath its existing historic-landmark roof that will remain in place. Climate Pledge Arena is under construction now, projected opening 2021. The 32nd NHL franchise, the Seattle Kraken will begin play in the 2021-2022 season.
**Position Summary:**
*** THIS POSITION HAS A TARGETED START DATE OF MID-SEPTEMBER**
Our Guest Services team will be essential in creating a safe and memorable experience for all guests at Climate Pledge Arena. This role requires a positive attitude, as well as a team-driven and proactive mindset. Each member of this team is responsible for providing an exceptional level of service to our guests at all Arena events, including 41 Seattle Kraken home games, 18 regular season Seattle Storm games, 75 major music/entertainment events, and 25 miscellaneous events each year.
Positions for Guest Services Representatives may include but are not limited to: Greeters, Ticket Scanners, Seating Ushers, Guest Services Booths, Elevator Operators. A Guest Services Representative may be assigned or reassigned to any of these positions or duties on an event-by-event basis.
**Essential Duties & Responsibilities:**
* Proactively welcome guests and assist with questions and requests
* Identify opportunities to create memorable experiences for guests
* Perform thorough ticket checks and scans to ensure valid access into the arena and other ticketed areas
* Manage lines and provide directions to ticketed seats and other arena locations
* Respond to and/or escalate guest complaints, concerns, and compliments
* Assist guests with disabilities with reasonable requests for accommodations, including but not limited to wheelchair escort services
* Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
* Effectively communicate safety and security measures throughout the arena
* Perform other duties and responsibilities as assigned
**Required Experience & Qualifications:**
* 75% event availability commitment for September through April and 65% event availability commitment for May through August, event requirement is subject to change with notice
* Demonstrated ability to follow instructions and work in a fast-paced environment
* Must have strong verbal and written communication skills
* Must be 18 years of age or older
**Preferred Experience & Qualifications:**
* Previous experience in a customer service-based industry
* Previous experience within a sports, entertainment, or related field
**Working Conditions:**
* Must be able to work a flexible schedule inclusive of weekends, nights and holidays required
* Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building
* Standing for long periods of time
Seattle Arena Company, LLC is proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any protected category prohibited by local, state or federal laws.
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