Job Details
**LOCATION:** Madison, WI **Summary:** If you possess excellent written and verbal communication skills and are detail-oriented, this may be your next career opportunity! The QTI Group is assisting our client, a designer and manufacturer of fixtures, in recruiting to hire a **Customer Service Associate**, located on the southeast side of Madison. The primary responsibility of this DIRECT HIRE role is to provide customer service in a manufacturing environment and working directly with customers. This opportunity offers a schedule of Monday through Friday, 8:00 am to 5:00pm and a pay rate of $20+/hour, based on experience.
If this sounds like a position that meets your goals, apply online today!
**Responsibilities:**
* Answer all incoming phone calls on a multi-line system, effectively route them and take complete messages
* Handle all daily administrative duties including running reports, sending tracking and inventory information to customers, filing documents and gathering paperwork for internal departments
* Enter orders into computer system quickly and accurately
* Email and phone reach outs to new customers to solicit new business; add new customer contact info to internal email blast platform
* Assist with customer concerns and product inquiries
* Maintain solid customer relationships by fielding questions and concerns with speed and professionalism
* Ensure that all processes and procedures are completed, and quality standards are met
* Become well versed in company products
* Daily monitoring of company's ecommerce website and communication with customers regarding web orders
* Daily monitoring of any order platforms that external customers use
* Monitor office supplies and work with purchasing department to order when needed
* Complete test assemblies of company products as needed
* Perform other duties as assigned
**Qualifications:**
* HS diploma or equivalent required
* 2+ years of experience in a customer service or related role
* Strong computer skills and proficiency operating Microsoft Excel, Outlook and Word are required
* Excellent written and verbal communication skills
* Solid attention to detail skills
* Ability to handle a fast-paced work environment, sometimes stressful situations and deadline pressures as well as plan and carry out responsibilities with minimal direction
* Must have the ability to learn and master company's internal order entry system
* Ability to sit for extended periods of time and lift or move up to 25 lbs.