Job Details
**System Administrator - Level 1 - Service Delivery Tier 1 Help Desk**
Ft. Meade, Maryland Information Technology **is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate candidate who would support one of our clients located in the Annapolis Junction, MD.** **CANDIDATES ARE REQUIRED TO HAVE AN ACTIVE TS/SCI WITH POLYGRAPH TO BE CONSIDERED FOR THE POSITION.** **The System Administrator (SA) Skill Level 1 provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.
The Skill Level 1 System Administrator (SA) shall possess the following capabilities:
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning**
Responds to internal and external IT Service Requests for IT service on both Unix and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
(A+/Net+, or higher cert required upon submission.)
Immediate long term position. Monday thru Friday 10am-6pm) ****Qualifications:**** Five (5) years of experience as an SA in programs and contracts of similar scope, type, and complexity are required. Bachelors degree in Math, Science, Engineering, Statistics, Engineering Management or a related discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a Bachelors degree
Must meet contract level requirements for appropriate position. In addition, 1 year of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is a plus. Experience in ticket management system like Remedy is a plus. Unix experience is not required, but is a plus.
(Candidate shall have appropriate certification in compliance with the requirements of the DoD 8570 Information Assurance Category IAT Level I.) **STRATUM NETWORKS OVERVIEW:** **Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment and training solutions. Our high-end network and security consulting to Department of Defense and Intelligence Community clients create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.** **As leading experts in their fields, our certified and highly experienced network, software development, IT support and security professionals are able to provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks. To learn more, visit .** **Stratum Networks, Inc is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veterans status, or any other classification as required by applicable law.**