Job Details
Customer Support Barcelona Fully Remote **Japanese Customer Support Agent - fully remote**
We are experts in the field of customer support, tailored for the **iGaming** industry. We are searching for a **Japanese-speaking** **Customer Support Agent** to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.
**Job responsibilities:**
* Communicate with our customers via e-mail and live chat
* Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
* Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
* Work collaboratively with other team members, contribute to our high performance & quality work culture, and good working atmosphere
* Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases
**Required qualifications:**
* Previous experience in the Customer Support industry is an advantage
* IGaming knowledge is not mandatory - our in-house learning program is the best entry point into the industry
* Native in **Japanese** both verbal and written, is mandatory
* Excellent written and verbal communication skills
* Great team player and ability to work with autonomy and good initiative
* Can work well under pressure and navigate online on multiple platforms
* Eager to learn and keep up with new updates information in a fast-paced industry
* Adaptability to work rotation shifts and some weekends.
**Job Benefits**
* Remote work and allowance
* E-Learning professional development program
* Sports Memberships
* Competitive fixed salary + commissions + bonuses
* Assistance to obtain NIE and SS number for relocating to Spain
**Industry**
Gambling & Casinos
**Employment Type**
Full-time/Permanent Contract
**Job Functions**
Customer Service
**Rubiko Jobs**
**Wellness Benefits**
We believe that wellbeign is a priority in everyones life. To support every employees work-life balance, Rubiko offers a yearly wellness bonus to use for a mind, body or spiritual practice for everyones personal preference. Each one in the team translates this into a specific choice, gym membership, a sports activity such as sailing, badmilton, tennis, windsurf, cycling, personal coaching, yoga... we are all unique! We feel proud to know that everyone in the team is actively working on their wellbeign by practicing what each one enjoys the most.
**Relocation to Barcelona**
We offer the opportunity to work from anywhere in the world. And, if you wish to be based in Barcelona, we offer you a relocation package that includes travel, administrative paperwork and housing. We want to make sure your landing is smooth and stress-free.