Job Details
**Customer Service Dispatcher Scheduler**
**Job Description**
Job Title Customer Service Dispatcher Scheduler
Location Allentown, PA 18103 US (Primary)
Job Type Full-time
Education High School
Career Level Experienced (Non-Manager)
Category Customer Service
Job Ad **Integrated Service Solutions, Inc., a member of the Trescal Group** is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
We have a great opportunity for a **Operations and Logistics Coordinator** to join our team in the **Lansdale, PA** location. In this role you will:
*Responsible for day to day scheduling and dispatching of Field Service Technicians.
*Part of a team that includes Customer service, Field and Metrology Lab Technicians, IT, Business Development, and Finance.
*Interact with customers face-to-face, via email, live chat, and phone to ensure that we meet our daily objectives of customer satisfaction
*Take ownership of the process that includes making sure that calibration services are scheduled, handling customer inquiries about our services, ordering parts, and providing timely communications to our technicians and customers.
**QUALIFICATIONS**
**As a Operations and Logistics Coordinator you must possess:**
*High School diploma, GED, or equivalent
*Experience in a customer service role.
*Experience in scheduling work and dispatching field service personnel.
* Excellent customer interfacing skills.
*Microsoft Word experience including writing and sending emails, maintaining spreadsheets, creating PDF's, organizing email in box.
*High sense of urgency.
*Strong attention to detail and be able to adhere to established procedures.
*Proven ability to prioritize and manage multiple tasks simultaneously.
**We prefer:**
AS Degree (preferably in a technical field)
**BENEFITS:**
We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Integrated Service Solutions, Inc. a member of the Trescal Group, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer:
Competitive Salary
Earned Vacation and Personal Time (PTO)
Paid Holidays
Medical/Prescription/Vision/Dental
401(k) Plan with company match.
*A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*
***We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.*
**Application Instructions**
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
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**Customer Service Dispatcher Scheduler**
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**Posted**: 9/28/2021
**Job Status**: Full Time