Job Details
JOIN OUR DUKE REC TEAM!!
Duke Recreation and Physical Education is seeking individuals to become a part of our Recreation Center Guest Services Attendant and Facility Monitor staff. We are seeking employees who can commit to between 12-19.9 hours per week.
Duke Recreation and Physical Education reaffirms our commitment to fighting racism and supporting diversity, equity, and inclusion. It is our mission to build awareness and leadership around anti-racism by generating transformative conversations, tangible changes, and experiences through assessment, intentional actions, and holding our community accountable.
Visit us at recreation.duke.edu to find out more about our facilities, programs, and team.
Qualified candidates should meet the following requirements:
* High School Diploma or GED equivalency
* Must be able to use a computer
* At least 1 full year customer service experience or working with the public
* Certification in First-Aid, CPR/AED or willingness to obtain within 60 days
* Must be able to attend and participate in off hour training sessions (usually about 2 per semester)
* Ability to interact with diverse groups through a variety of situations
* Ability to use independent judgment when needed
* Strong problem?solving skills
* Must be able to accommodate a variable work schedule that may include e arly mornings, late evenings, weekends and holidays.
* Must be able to work 2 shifts per week.
Job Responsibilities:
Guest Services Attendant
* Serve as the first link to the recreation centers, is responsible for gre eting members and guests upon arrival as well as acknowledge their depar ture.
* Check all members, guests and visitors in and out of the facilities.
* Monitor flow of traffic into and out of the facility.
* Ensure Duke ID cards and guest passes are current and valid to access the facilities.
* Answer any questions or concerns users have. If you are unable to answer question, refer them to the appropriate Recreation & Physical Education staff personnel or department.
* Follow procedures to register guests and visitors.
* Supervise electronic waivers for all guests and visitors.
* Arrange and maintain the Lost & Found cabinet in an orderly and organized manner at all times.
* Confirm the on-line daily schedule for indoor/out door reservations.
* Complete all forms as necessary.
* Check out loan equipment and ensure equipment is returned and does not leave the facility.
* Promote a safe and clean facility that is welcoming to all.
* Perform other duties as assigned.
* Support and help progress the university and department's commitment to anti-racism and diversity, equity, and inclusion.
* Uphold the university policies on anti-racism and discrimination:
Facility Monitor
* Fill in for the front desk and weight room staff when needed.
* Consistently move around the facility to check all doors, alarms, lockerrooms, and bathrooms.
* Address the cleanliness of the cardio areas and machines.
* Track and enforce day locker policies (includin glocker rooms).
* Enforce all facility policies and procedures.
* Assist the front desk staff during busy check-in times.
* Follow all opening and closing procedures.
* Carry out security measures.
* Respond to all building emergencies (Accidents/Injuries, Inclement Weather, etc.)
* Execute the set?up of activity areas for variety of internal & external groups when needed.
* Provide support for special events, as needed.
* Ensure outstanding customer service.
* Work cooperatively with other area of the department to achieve established goals.
* Promote a safe, clean, functional facility that is welcoming to all.
* Perform other work as assigned.
* Support and help progress the university and department's commitment to anti-ra cism and diversity, equity, and inclusion.
* Uphold the university policies on anti-racism: and
* New hires will be trained on both the Guest Services Attendant and Facility Monitor Job responsibilities.
Minimum Qualifications
Education
Work requires the ability to provide recreational assistance generally equivalent to a partial high school education.
Experience
None required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham
Nearest Secondary Market: Raleigh