Job Details
** Customer Service Representative**
**Job Category****:** Administrative/Support **Requisition Number****:** CUSTO001368 Showing 1 location **Job Details**
**Description**
The Customer Service Representative receives client processing inquiries regarding telecom invoice charges and ensures that clients receive an expeditious, sound, and well-delivered response. Processes new accounts, maintains existing accounts, and communicates internally.
**PRINCIPAL RESPONSIBILITIES AND DUTIES:**
* Independently process and respond to routine questions, processing issues, and requests according to company-defined procedures for assigned accounts.
* Identify keying errors (through spikes), request paynows, and communicate all other internal correspondence.
* Follow statement of work for all assigned clients to properly process invoices and maintain client documentation in proprietary system.
* Suggest operational improvements by:
+ Notifying management of problem conditions that demand additional attention.
+ Suggesting updates to customer service operations manual and department procedures.
+ Participating in functional/departmental staff meetings to communicate customer feedback.
+ Relating system enhancements received through discussions with customers.
* Daily processing of address updates and invoice processing for assigned clients.
* Perform all special, dollar, and percentage allocations for assigned clients.
* Update missing vendor information for all bill pay clients.
* Maintain ownership of client help desk tickets with assistance of customer service support representative in accordance with published procedures.
* Other duties as assigned.
**KNOWLEDGE AND MINIMUM REQUIREMENTS:**
* Requires a well-organized, detail-oriented individual in order to handle multiple tasks simultaneously.
* Excellent verbal and written communication skills are required in order to maximize client responsiveness and develop a working relationship with the clients and other internal departments.
* Well-developed interpersonal skills in order to maximize vendors responsiveness and develop a cooperative working relationship.
* Excellent problem solving skills and attention to detail.
* Proficiency with the Microsoft Office suite.
* High school diploma or equivalent required.
* 1+ years of customer service experience.
* Experience in a system solution environment preferred.
* Dedicated customer accounts experience preferred.
**APPLICATION PROCESS:**
Please apply directly to this position via the Apply button. You will be required to create an account and provide your resume, contact information and other pertinent employment information. This process typically takes 20 minutes or less. Should we find that you meet the minimum requirement of the position, a member of our recruiting team will be in touch to start the interview process.
**ABOUT OUR COMPANY:**
Cass Information Systems, Inc. (NASDAQ: CASS) is a leading provider of integrated information and payment management solutions. Cass enables enterprises to achieve visibility, control and efficiency in their supply chains, communications networks, facilities, and other operations. Disbursing over $60 billion annually on behalf of its clients, and with total assets of $1.7 billion, Cass is uniquely supported by Cass Commercial Bank. Founded in 1906 and a wholly owned subsidiary, Cass Bank provides sophisticated financial exchange services to the parent organization and its clients. Cass is part of the Russell 2000.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)