Job Details
**Concierge - $20-23/hr**
at Vacasa Telluride, CO **Why Vacasa**
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were one of the fastest-growing vacation rental companies in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.
**Why Operations at Vacasa**
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
**What were looking for**
We're seeking a hard working, energetic employee to help us serve our guests with our growing portfolio of vacation homes in **Telluride, CO**. The primary purpose of this position is to provide guests and owners with efficient, professional and accurate guest services resulting in improved guest and owner satisfaction.
**What youll do**
* Provide guests and owners with efficient, professional and accurate services resulting in improved guest and owner satisfaction
* Responsible for coordination of in-room guest services directory
* Responsible for providing and arranging all packaging details (sometimes with little notice) including but not limited to flowers, champagne, cruises, dining reservations, transportation
* Provide all guests and owners with friendly and professional guest services in a timely manner
* Coordination of in-room guest services directory. Handle and service all guests' and owners' needs, i.e., baby-sitters, photographers, florists, dentists, doctors, airline information, shuttle service, car rental, etc. in conjunction with an approved vendor list through the marketing department
* Establish, when possible, appropriate commission between the vendors and staff
* Ensure that all arriving guests are notified of room availability within the standard time frame
* Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests
* Ensure all departments are aware of every aspect of activities and special events within the resort
* Establish a weekly listing of all special events, times and directions for guests and guest services staff
* Ensure the cleanliness of the lobby, front entrance, and guest registration area
* Coordinate with front desk to ensure all guests' requests are handled in a satisfactory manner
* Check VIP and owner units for proper cleanliness and condition before arrival
* Notify front desk of return guests and welcome them appropriately
* Perform special projects as requested
**Skills you'll need**
* Weekend availability
* 1 year of front desk / bell attendant experience in a hospitality/hotel environment preferred
* 1 year of customer service experience in service or retail environment
* Effective verbal and written communication skills
* Ability to lift up to 20 pounds
**Compensation**
* **$20-23/hr**
* **New Hire Sign on bonus of $250 after 30 days of employment**
* ****Retention Bonus of $250 paid out after end of season 4/16/22****
**What you'll get**
* 401k Retirement Savings Plan with up to a 6% company match
* Employee Assistance Programs
* Vacation Time
* Paid Sick Leave and holidays
* Career advancement opportunities
* Employee discounts
* All of the equipment youll need to be successful
* Great colleagues and culture
APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *
**U.S. Equal Opportunity Employment Information (Completion is voluntary)**
Individuals seeking employment at Vacasa are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.
Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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Expires 05/31/2023
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