French Bilingual Gaming Support Specialist - Work from Home

Job Details

COVID-19 Update: Sutherland is committed to ensuring a safe working environment for our people, their families, and the communities in which we operate. Where possible, we have enabled our teams to work at home (WAH). For anyone who needs to be on-site, we are actively implementing strict healthand safety protocols in all of our office locations. We are actively hiring for positions that are full-time WAH, temporary WAH (with an eventual return on-site), or full-time on-site. The interview and onboarding experience are fully virtual so we encourage you to apply for positions of interest or join our Talent Community so that a recruiter can contact you if there is an open role that matches your skills, interest, and location.**Work on interesting projects wherever you are, at home or in one of our offices around the world.**At Sutherland, you will work with great people on interesting projects with some of the world's biggest brands. Here, you'll develop new skills and experiences while tackling challenges in a supportive environment. Here, you'll keep your passions and interests alive because we believe your unique perspective adds value to your work.* 43,000,000 Monthly Transactions* 120 Fortune 1000 Clients* 34 Years* 19 Countries* 1 You**French Bilingual Gaming Support Specialist - Work from Home****Req:** 21007968_en

City:

Canada Work at Home

State:

Canada Work at Home

CA

The **French Bilingual Gaming Support Specialist** is responsible for providing an **Excellent Customer Experience and Technical Support** by promptly and accurately responding to customer inquiries/issues via Voice and digital channels. Such platforms may be, but are not limited to: Inbound calls, Webchat, messaging platforms, Social Networks and email.

* **Customer Service Experience!** It is important that we build a team who is well equipped to provide a top-notch customer service experience! We look for people who can engage end-users by conveying empathy, a willingness to help, and expertise.* Excellent verbal and written English/French communication skills; candidates will complete a language test to assess fluency* **Tech Savvy!** We look for someone who has a high level of comfort using many types of digital technology. Additionally, we look for someone with the ability to look beyond obvious solutions and experiment with different approaches to solving problems to logically troubleshoot technical issues.* **Written Communication Skills!** When providing responses through chat and email, there is a need for flawless grammar, spelling and punctuation as well as well-structured responses. This helps ensure the customer is reading the message as you intended it.* **Ability to type a minimum of 40 WPM*** Attention to detail and process adherence* Quick adaptation to process changes as needed* Ability to work independently, self-learner

#J-18808-Ljbffr

 Sutherland

 05/02/2024

 All cities,AK / All cities,AL / All cities,AR / All cities,AZ / All cities,CA / All cities,CO / All cities,CT / All cities,DC / All cities,DE / All cities,FL / All cities,GA / All cities,HI / All cities,IA / All cities,ID / All cities,IL / All cities,IN / All cities,KS / All cities,KY / All cities,LA / All cities,MA / All cities,MD / All cities,ME / All cities,MI / All cities,MN / All cities,MO / All cities,MS / All cities,MT / All cities,NC / All cities,ND / All cities,NE / All cities,NH / All cities,NJ / All cities,NM / All cities,NV / All cities,NY / All cities,OH / All cities,OK / All cities,OR / All cities,PA / All cities,RI / All cities,SC / All cities,SD / All cities,TN / All cities,TX / All cities,UT / All cities,VA / All cities,VT / All cities,WA / All cities,WI / All cities,WV / All cities,WY / All cities,PR