Job Details
About the job Communications Dispatcher I (9-1-1 Dispatcher)
Requirements
This is a Peace Officer Standards and Training (POST) position. Candidates must successfully pass a complete background investigation including fingerprints, polygraph, psychological and medical examinations. Applicants with a felony conviction and/or a conviction outside of California that would be considered a felony in this state will be disqualified.
After passing the exam, hiring interview and screening processes, candidates are eligible to be hired as Communications Dispatcher I and attend the 8-week Basic Communications Dispatcher Academy training program as a trainee. Benefits include medical, dental, and life insurance programs.
A newly appointed Communications Dispatcher I must successfully complete an 18-month probationary period during which they will be required to complete additional training under the supervision of a trainer._
Typical Tasks
- Receives training in the reception and transmission of radio calls;
- Operates a variety of communications equipment, including radio base stations, radio consoles, hand-held radios, telephone, and other communications equipment;
- Monitors public safety frequencies;
- Operates data communication terminals;
- Conducts various database searches to obtain information in response to requests from law enforcement personnel;
- Records the nature and source of all incoming and outgoing radio messages, as required;
- After becoming proficient in 9-1-1 call answering and law dispatching, may be trained in other dispatching communities;
- Keeps apprised of current trends in law dispatching, ensuring that continuing education requirements are met;
- Receives law, fire, and medical calls for service;
- Creates and maintains accurate and well-organized records for documentation and retrieval purposes;
- May be assigned as a Disaster Service Worker, as required;
- Performs other related duties, as required.