Job Details
**Virtual Call Center Customer Experience Associate**
**Primary Location:** 11505 W Dodge Rd , Omaha , NE , US **Virtual Call Center Customer Experience Associate**
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
**VIRTUAL CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE**
****This is a work from home / remote opportunity.***
Connections are important, and were not talking about pairing a Bluetooth. Were talking about that remarkable connection that happens between a customer and an associate who truly gets their needs. Its that contagious I wanna keep coming back connection that we aspire to make as commonplace as hipster podcasts.
Were Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. Were on a quest for a full-time **Call Center Customer Experience Associate** **Work From Home** who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule.
If youre looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will **earn an hourly rate of $18.00.** You will earn an extra $1.25/hour from 6:01pm-10:00pm. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 247, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like were on your frequency, then keep reading.
What Youll Do
Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, youll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers.
Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. Youll also provide world-class service by selling them solutions that enrich their experiences.
And speaking of customer experiences, youll totally own that. That means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
* Theres no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer **free Internet, and discounts on other Cox services valued at up to $300 per month**
* Growth is a good thing, and youll have **opportunities to learn and train** so you can always continue sharpening your skills. And well encourage you to explore opportunities within the Cox family of businesses from smart home automation and green modes of transportation to esports and clean energy so that you can always look for new challenges and opportunities to make an impact.
* **working from home**.
* For you to do your best work, you need an **outstanding company culture** supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who You Are
Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesnt clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. Youre personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
Youre confident in your ability to troubleshoot technical issues and upsell when the moment is right. Youre always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.
**Qualifications:**
Minimum:
* High school diploma, GED, or relevant work experience
* 6 months experience providing customer service or selling products and services
* You must live within the Omaha and surrounding communities
* You must have high-speed internet connection available in your home
Preferred:
* Live within an area of the Omaha and surrounding communities where Cox Communication services are available
* 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
* 6+ months of experience working in a position that requires meeting sales goals
* Keen aptitude for helping customers and a customer experience focus
* 1-2 years of work experience in a customer service role, not necessarily specific to call centers
* Enthusiastic and personable, with the ability to adapt and thrive in constant change
* Previous telecommunications experience
**Join the Cox family of businesses and make your mark today!**
Who We Are
**About Cox Communications**
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
**About Cox**
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .
Cox is an Equal Employment Opportunity employer All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
**Who We Are**
At Cox, we strive to provide the best customer service to our clients, every time. And, since youre so dedicated to our clients and customers, were dedicated to you in providing top-flight benefits and support.
Keep scrolling down to learn more.
**Benefits**
* Generous compensation plans
* MyTime: Flexible time off policies
* Free in-network womens healthcare
* Cox U: Thousands of free online classes
* Dollars for Ideas: Well pay for your continuing education
* Adoption assistance
* Home & Auto insurance
* Pet insurance for your fluffy loved ones
* Telehealth: Phone and video visits with a doctor in minutes
Tonya Wallace
Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a