Job Details
** Customer Service Clerk Orlando, FL**
**Job Category****:** Administrative Services **Requisition Number****:** CUSTO46396 Showing 1 location **Job Details**
**Description**
**Company**:
This is a great opportunity to join Ivy H. Smith Company, LLC.
Ivy H. Smith Company, LLC provides a complete variety of construction and engineering services to the wireless and wireline industry. With over 1200 employees located across 60+ active work sites, Telecommunication businesses throughout the United States continue to choose Ivy H. Smith Company, LLC for our broad knowledge, diverse workforce, and unparalleled scope of services offered. Throughout the years, Ivy has built its reputation as a telecommunication powerhouse by going above and beyond at any given moment by upholding a strong track record of performance, integrity, and above all, a commitment to our employees and customers.
**Overview**:
Ivy H. Smith Company, LLC is currently seeking Customer Service Support to work out of Orlando, FL to provide Customer Service phone support and Clerical support as needed to the District Manager as well as support the operations at the field office level. Preferred candidate will have 0-3 years minimum experience in Customer Service, be detail oriented with focus on accuracy; be able to demonstrate good communication and interpersonal skills; and be proficient with Microsoft Business Applications (Excel, Outlook, Word).
**Responsibilities:**
* Communicate with customers via phone, email and chat
* Responds professionally to inquiries from internal/external customers
* Tracks/Reports Damages from work sites from Internal and External crews to supervisors
* Responds professionally to inquiries from internal/external customers regarding Damages to on-site work
* Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service
* Guide and process customer inquiries/complaints in a fast-paced environment
* Documents conversations with members according to procedure
* Follows established procedures to meet customer/member needs
* Performs other relevant duties as required
* Assist the department in meeting customer needs and reaching department expectations
**Qualifications**:
* Preferred candidate will have 0-3 years minimum experience proving administrative support in addition to providing top quality customer service
* Candidate should be detail oriented with focus on accuracy and be able to demonstrate good communication and interpersonal skills
* Required to effectively interact with diverse work units and relevant organizational departments
* Proficient with Microsoft Business Applications (Excel, Outlook, Word), Quickbase, and other applications necessary to complete tasks
* Bilingual preferred (English/Spanish)
* Maintain safe working habits/conditions according to all regulations and policies
**Benefits Include:**
* Competitive Pay
* Health Insurance: Medical, Dental, Vision, and Prescription Plans
* Flexible Spending Accounts
* Retirement Savings Plan (401K) with company matching
* Stock Purchase Plan
* Short & Long Term Disability
* Supplemental Life and AD&D Insurance
* Paid Holidays & Vacation (PTO)
If you are interested in learning more about our organization, please visit our website www.ivysmith.com.
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Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (
The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.
Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.
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