Job Details
Instant Teams is hiring three Defined Contributions Client Managers. The DC Client Manager (DC CM) is accountable for day-to-day operational performance for their aligned client(s). The DC CM manages the operations teams to deliver quality administrative services, partnering with other support areas such as customer care, DVT, technology, etc. The DC CM is the main point of contact for the client on daily service delivery and supports the Senior Client Manager/Client Leader in delivering best-in-class solutions to the client. The DC CM will utilize strong client communication skills and deep DC knowledge daily.
Pay: 80k - 100k (dependent on experience)
Benefits: 2024 Employee Benefits
Schedule: Between the hours of 8am - 6pm EST, Monday - Friday
Job Responsibilities
- Utilize expert knowledge of DC to interpret complex client requirements
- Address questions related to unique situations, participant inquiries, client escalations, and requirements
- Drive stable and consistent delivery from Alight's internal and external partners, using data to influence standardization and process innovation
- Manage ad hoc client projects such as spins, fund changes, and acquisitions
- Validate iCAT results
- Communicate and manage eCAT with the client
- Partner with Oversight & Excellence team to 1) reduce total cost to serve by identifying opportunities to reduce demand and drive efficiency and 2) improve delivery quality
- Communicate regularly with day-to-day client contact on delivery and projects
- Act as point of contact to other groups such as Customer Care and Shared Services for client-specific items
- Other duties as assigned
Training- Within normal business hours | 7am - 5pm CST Monday - Friday
- On the job - some systems education and shadowing
Requirements- Bachelor's degree (business context preferred) or equivalent work experience required
- 3+ years in DC and a variety of team experiences
- 3+ years of coaching and leveraging work through others
- Effective communication and influencing skills on domain and technical matters, internally and externally
- Proven analytical abilities and attention to detail when working with complex data
- Solutions-oriented and able to report data to stakeholders
- Expert knowledge of DC and Alight's (or equivalent) systems
- Advanced management and organizational skills with the ability to adapt to change
- Experience with OMNI platform for record-keeping
Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Alaska, Guam, Puerto Rico, Rhode Island, and Hawaii.* Due to the nature of this position, US citizenship is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Notes Other Duties
This is not necessarily a complete list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change, (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments.)
EEO and Harassment Statement
Instant Teams provides equal employment opportunities (EEO) to all applicants, contractors, and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Instant Teams expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Instant Teams' contractors and employees to perform their job duties may result in discipline up to and including discharge.
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