Job Details
Cultivate your career with Viceroy Hotel Group and be a part of two incredible hotels in Washington, DC!
Viceroy Washington DC personifies the eclectic Logan Circle neighborhood as home to a diverse and genuine collection of artists and urban innovators. Located off the vibrant 14th Street Corridor, steps from unique shops, galleries, bars, and restaurants, Viceroy Washington DC is poised to act as a thoughtful host among the city's liveliest and artful locations.
Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.
If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for Night Auditor.
General Responsibilities Include:
Execute all registration processes revolving around arrival and departure in accordance with check-in and check-out performance standards
Work with our property management system H.I.S, and other interfaces as required
Operate/handle telephone lines
Escort incoming guests to their rooms when necessary:may need to perform bell/valet duties as well
Reconcile and complete all daily front desk agent work
Balance room posts and close day
Run accounts receivable reports
Provide next day reports for hotel
Address guest complaints, glitches and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department manager so that they can be resolved
Investigate all safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations and complete incident reports when necessary
- Perform other reasonable job duties as requested by Supervisors and/ or Managers
Skills/Knowledge Required:
1-2 years' hotel front desk experience is required, Night Audit experience preferred
Exceptional customer service skills
Polished verbal and written communication skills
Must have a valid, unexpired driver's license and able to drive and operate guest vehicles
Ability to multi-task and prioritize in a fast-paced environment
Great attitude, energetic and motivated team player
Proficiency with Microsoft Excel required: Excellent attention to detail
Overnight availability required, flexible availability is a plus
Physical Requirements:
Ability to transport up to 40 lbs.
Ability to walk and stand continuously throughout the shift
Qualification Standards:
High school diploma
1-2 years Night Audit experience in a boutique or luxury hotel
All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
EEO:Viceroy Hotels and Resorts participates in the Department of Homeland Security's E-Verify program to verify the employment eligibility of all newly hired employees. EOE.