Job Details
** Product Support Specialist - WO, Media Sales**
** Hoover, Alabama, United States, Telecommute 150 - Product Support**
**About WideOrbit:**
Say hello to a Wider World. WideOrbit helps media companies do more business by making it easier to complete more sales. We build the one platform that ties everything together from TV, radio, and digital ad sales, to reporting, invoicing, and payments. Chances are if theres an ad on your local TV or radio station, or on your favorite streaming service or podcast, we helped put it there. Our customers include NBCUniversal, AMC Networks, ViacomCBS, A+E Networks, Hearst Media, and many more industry leaders around the world.
At WideOrbit, we make preserving our inclusive environment an ongoing priority, empowering team members to contribute at every level, in every function. We hire high-energy innovators who value diversity, unafraid to wield their passion and expertise to advocate for our customers and each other. At WideOrbit, youll make a difference and see your impact every day, while learning, growing, and enjoying what you do!
**Job Description:**
WideOrbit believes that our success depends on our customers satisfaction with our products and service. Although we believe everyone has an impact on customers, our Product Support Specialists are the first line to our customers and their impact can be the largest. Product Support is not an entry level role and we hire experienced industry professionals that can educate our customers and troubleshoot system issues with patience. If you have a background in television research and/or ad sales, and have a passion for making customers happy, our Product Support Specialist job might be the right fit for you.
**Here is what success will look like:**
* Help users with how-to questions regarding use of WO Media Sales
* Identify and document software defects and requests for enhancements
* Provide information regarding customer needs to engineering and marketing
* Work with team to develop product support infrastructure
* Perform other tasks as assigned
* Reports to the Manager of Product Support
**To thrive in this role, heres what were looking for:**
* 2+ years of experience at a television or radio station within a sales department is strongly preferred.
* Experience with advertising/media sales proposals and stewardship applications.
* Excellent interpersonal skills, especially over the telephone.
* Strong technical aptitude to quickly learn new software.
* Experience using web-based applications and comfortable with learning and using new technologies.
* The ability to work effectively under pressure and balance competing tasks in a rapidly changing environment.
* Proficiency in MS Windows, Word, Excel, and Outlook.
* Outstanding communication, problem-solving, follow-up, and organizational skills.
**Location:**
This position will be based in our Hoover, AL office or Telecommute.
**Compensation, Benefits and Perks:**
Besides a great work environment with smart and friendly coworkers, access to leadership and knowledge about how your work impacts company success, here are some of our benefits and perks:
A competitive salary, health insurance, sabbatical leaves, great vacation package, work/life balance, life event benefits, casual work attire, stocked caf, 401(k) match, and plenty of opportunities to grow!
We are committed to treating all applicants fairly, WideOrbit is an equal opportunity employer that prohibits unlawful discrimination based on race, color, religion, sex, national origin, age, physical or mental disability, medical condition, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. Additionally, we consider qualified applicants whose histories are impacted by our justice system, consistent with applicable federal, state, and local law.