Job Details
What makes us different than the other hotels that are getting busier and busier? We know that the hotel world isn't easy, and that applies now more than ever. Hotel staff members work their fingers to the bones to take care of guests, with little to no reward, other than enjoying the job. It is our benefits, insurance, outlook on serving our employees, uncapped bonuses, and our special team that makes US different- the Hilton Embassy Suites Overland Park. The first Embassy Suites ever built in the world!
At our hotel, we give uncapped bonuses for hitting score goals, bonuses for extra duties, referral bonuses, and guaranteed increases at 90 days, and our management team and line-level team have remained solid over the years and stresses of the world these days.
Our newly renovated hotel is looking for a driven hospitality expert with strong communication and outstanding customer service to be a part of our Front Desk/Guest Services team. Working with the Hotel Front Office Manager, you'll be helping to ensure we give the BEST service to our Hilton guests and make their stay as special as possible.
Responsibilities:
Gather financial information and generate occupancy reports for the general manager
Manage the hiring, training, and supervision of all front office staff members, and ensure theyre providing exceptional guest service and uphold hotel policies
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Hold responsibility for the front desk budget and order any necessary office supplies
Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
Qualifications:
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
High school diploma or equivalent certification required (GED)
Possess excellent management skills, communication skills, and multitasking skills
Prior hospitality experience of 1 year is required for this position
Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
About Company:
We are a full-service and hopping hotel in a high occupancy market. The management team has been intact at the hotel, and we are looking forward to expanding our team. We are looking for great personalities to be the face of the first-ever built Embassy Suites and get to number 1 in the market- a challenge we want you to beat! Our hotel offers bonuses to incentivize hourly associates, and the Hilton brand provides travel discounts within all Hilton hotels.