Job Details
Task Order Number 11022023 Task Order Name Desktop Refresh 2024 Category 10 Job Description Computer Analyst I Task Order Description Working with the Service Center division to support and facilitate helpdesk operations, field tickets, and Toughbook/Desktop Refresh projects.
You will play a key role to make sure:
- Workstations have the BIOS configured properly
- Image workstation devices to City standards
- Workstation devices are tested prior to deployment
- Workstation devices are appropriately deployed on time to the required staff
Primary Responsibilities include:
- Using imaging software to deploy standard images
- Testing endpoint configuration before and after deployment
- Deploy endpoints onsite at many City locations
- Make modifications to endpoint configuration as necessary
- Providing helpdesk support relating to day to day operations and the desktop/Toughbook refresh projects
- ssisting users with hardware and software issues
- Troubleshooting and resolving technical problems
- Collaborating with project stakeholders to communicate status, objectives, and timelines
- Maintain accurate records of service requests, project status, and resolutions to issues
Other Duties could include:
- Responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; researches access rights and modifies employee access for multiple systems
- Documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are City- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues
- Utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure
- Coordinates projects, such as computer systems, AV systems, software, installations, and replacements with other technical staff and/or vendors
- Provides training to non-technical employees and technical training and guidance to student assistants/interns
This is a temporary position for the duration of the Desktop/Toughbook refresh projects.
Priority Urgent
Estimated Start Date December 1, 2023 or sooner
Estimated Duration 12-14 weeks
Work Schedule Shifts include:
Monday - Thursday 7:30AM - 5:30 PM
Wednesday - Saturday 7:30 AM - 5:30 PM
Extra hours as needed to meet project deadlines
Location of Work Office located at the following address:
Department of Information Technology
City of Henderson City Hall
240 S Water Street
Henderson, NV 89015
Deliverables t the end of the desktop refresh project, this will include a deliverable of:
- Successful refresh of 275 desktop workstations
- Successful refresh of 738 toughbook devices. ~550 will be for the main Public Safety workforce and ~188 will be for spare rotation
Required Skills and Experience - One year of experience in a combination of the following: computer hardware and software support, AV systems support, network resource administration, and customer support services
- Excellent problem solving and communication skills
- bility to work well independently and as part of a team
Desired Skills and Experience - Strong knowledge of desktop hardware and software
- + Certification
- Prior experience in a helpdesk support role
Payment for Services Vendor may submit invoices for services rendered on a monthly
basis. Invoices must identify the resource name, hourly rate, hours
worked, total cost and a short description of services provided.