Job Details
Job DescriptionTITLE: eCommerce Fulfillment Specialist
POSITION TYPE: Full Time (W2)
LOCATION: Ridgefield Park, NJ
ABOUT WorldLink:
WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today's most cutting-edge digital technologies to create value and grow.
Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.
We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.
For more information about our craft, visit .
WHO we're looking for:
We are looking for a eCommerce Fulfillment Specialist who will be a critical to the growth of the .com site business and requires the ability to demonstrate strengths in both strategy and execution.
You will have tactical day to day operations for eCommerce fulfillment such as running and monitoring open orders daily, working with our internal teams, and our fulfillment provider to quickly resolve and have orders shipped on time and fix orders that are outside our service level. This will require day-to-day operational support to collaborate between Supply Chain, Customer Service, Logistics, Transportation and IT Teams. You will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them.
You will be responsible for developing key reporting and IT requirements; as well as, documenting process flows to illustrate and understand the current integrations with our partners and how our systems work. This will be used to identify issues and drive process and system improvement requirements. Managing and using data to identify to get ahead of any delays or issues for open orders or deliveries is a key function of the role.
Successful candidates will have the ability to proactively solve both short term and long term issues effectively.
Role and Responsibilities:Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.Perform day-to-day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.Evaluate Logistics and Shipping partners' performance and surface exceptions and issues to the correct parties for resolution.Work with Logistics on filing claims against 3PLs and shipping partners.Utilize surveys to analyze and drive improvements based on qualitative feedback.Monitor and take action on exception reporting and understand measurements of KPI's for lead times, shipping time, back orders, shipping exceptions to track progress towards operational goals for direct eCommerce business.Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on the .com site.Develop and maintain constructive and cooperative working relationships with all stakeholders.
Required Experience and Education:
2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations.Bachelor's Degree required.Experience with eCommerce, Retail, or Consumer Electronics businesses.Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.
Necessary Skills and Attributes:Self-motivated individual with the ability to thrive in a team-based or independent environment.Detail-oriented with strong organization skills.Ability to work in a fast-paced environment.Limited supervision and the exercise of discretion.Verbal and written communication skills (verbal and written), problem solving and interpersonal skills.Ability to navigate the organization to gather information, elicit feedback, and engage other teams for collaboration.Strong analytical and problem solving skills.Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
Physical Demands:
The physical demands described here are representative of those that must be met by contract employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the contract employee is occasionally required to stand, clean, crawl, kneel, sit, sort, hold, squat, stoop, stand, twist the body, walk, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs or ladders and scaffolding, talk or hear, and lift up to 20 pounds. Specific vision abilities required by the job include ability to distinguish the nature of objects by using the eye. Operate a computer keyboard and view a video display terminal between 50% - 95% of work time, including prolonged periods of time. Requires considerable (90%+) work utilizing high visual acuity/detail, numeric/character distinction, and moderate hand/finger dexterity.
Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenge, some language barriers, and project management deadlines. May require working additional time beyond normal schedule and periodic travel.
WHAT we'll bring:
During your interview process, our team can fill you in on all the details of our industry-competitive benefits and career development opportunities. A few highlights include:Medical PlansDental PlansVision PlanLife & Accidental Death & DismembermentShort-Term DisabilityLong-Term DisabilityCritical Illness/ Accident/ Hospital Indemnity/ Identity Theft Protection401(k)
WHAT you should know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. WorldLink is an Equal Employment Opportunity and Affirmative Action employer. All employment at WorldLink is decided on the basis of qualifications, merit, and business need. We endeavor to continue our footprint as a diverse organization by highlighting opportunities for all people. WorldLink considers applicants for all positions without regard to race, color, religion or belief, sex, (including pregnancy and gender identity), age, national origin, political affiliation, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. People with disabilities who need assistance with any part of the application process should contact us.
This job description is designed to cover the main responsibilities and duties of the role but is not designed to be a comprehensive list of all.#J-18808-Ljbffr