Job Details
**General Sales Manager**
Richmond Office, 4551 Cox Road, Glen Allen, Virginia, United States of America Req #65 Friday, April 16, 2021 At Stanley Martin Homes, we believe our team makes the difference in everything we do. Thats why we live by our four values:
> **Our Team Makes the Difference**
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> Succeed with knowledgeable, driven, and dedicated people working together
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> **We Are Homebuyer Focused**
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> Keep our customers and their satisfaction central to all that we do
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> **We Have a Passion for Excellence**
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> Strive to keep improving with our focus on the Stanley Martin Way
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> **We Do the Right Thing**
> Act with the highest standards of integrity, every day
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> The General Sales Manager is responsible for meeting or exceeding divisional sales goals through strong leadership of the divisional sales team and neighborhood appearance.
**Responsibilities and Duties:**
**Lead Effective and Engaged Sales Teams**
* Coach and develop the skills and knowledge of the Neighborhood Sales team to set and achieve the divisions annual sales plan
* Manage Neighborhood Sales Managers (NSM) daily, weekly, and monthly activities to ensure target sales goals are achieved for each community
* Take a lead role in recruiting and retaining top sales professionals that can achieve objectives and are aligned to Stanley Martin values
* Coordinate regular sales meetings to include training, process updates and compliance
* Review and approve timesheets, commission reports and invoices
* Create and manage the transition memos for Neighborhood reassignments
**Achieving Sales and Settlement Plans**
* Provide 100% complete and accurate sales contracts and addendums to achieve corporate and department goals
* Resolve outstanding contract issues in 24 hours
* Complete and monitor back-log report
* Monitor Deposit Report on a weekly basis and work with NSMs to ensure deposits are paid as scheduled
* Resolve customer related issues; achieve 95% customer satisfaction rate for all NSMs; return all customer telephone inquiries within 24 hours
* Monitor First Heritage Mortgage Status Report on a weekly basis to ensure customer pre-quals are issued in timely manner
**Neighborhood Maintenance and Velocity**
* Ensure neighborhood velocity and profit margins are achieved through Margin Analysis reports and pricing and incentive adjustments
* Monitor and support the consistent entry and management of neighborhood traffic across all neighborhoods into the Stanley Martin CRM system.
* Support the 100-day plan of new community openings to ensure grand openings on time and within budget
* Work with NSMs to monitor the maintenance of the model home, entrance monumentation and landscaping maintenance, and any move-in ready inventory
* Work with sales team to ensure all of Stanley Martin homes are accurately listed on the SMH website and other online list publications
* Represent the company professionally in all internal and external interactions and communications
* Complete all other duties as assigned by manager Adhere to company safety standards and help promote a safe working environment
* Adhere to and promote the Mission, Vision, and Values of Stanley Martin
**Position Standards:**
* Strong motivational and coaching or training skills
* Results oriented
* Strong conflict resolution skills
* Organizational Skills
**Position Requirements:**
* College degree or commensurate experience preferred
* Previous new home sales experience required
Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well. Our innovative designs, commitment to quality and strong customer service quickly led to significant growth.
Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014. In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast. We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.
To hear from our current team members about why they love working at Stanley Martin, click .
**Other details**
* Pay Type Salary