Job Details
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.
Reports to:
Patron Services Manager
FLSA:
United States of America (Non-Exempt)
Employment Status:
Temporary/Part time
The Atlanta Symphony Orchestra is committed to serving our mission by promoting an equitable and inclusive culture where everyone feels valued, appreciated, and free to bring their whole selves to work; and to find intentional ways to grow in our understanding and support of others.
The Atlanta Symphony Orchestra is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, class, religion, country of origin, political belief, (dis)ability, age, gender identity, sexual orientation, protected veteran status, or any factor protected by law. Members of underrepresented groups are encouraged to apply.
The Event Staff will be responsible for providing excellent customer service to guests visiting the Woodruff Arts Center as well as its employees. This position is responsible for welcoming guests, assist guests that are arriving and entering through the EVOLV system, answering questions, scanning tickets, and guiding guests to their seats. The Event Staff will also be responsible for assisting the Event Supervisor and Event Manager with any additional duties and responsibilities as requested.
Work Schedule:
Schedule will vary and is based on Atlanta Symphony Orchestra/Atlanta Symphony Hall LIVE schedule. Position will be primarily during nights and weekends.
Essential Duties and Responsibilities:
- Provide first rate customer service
- Assist guests who are entering the venue through the Evolv system
- Provide information regarding events taking place on campus
- Efficiently and courteously answers questions concerning seating and events.
- Coordinate ingress and egress of Symphony Hall, including scanning of tickets
- Support Front of House Manager with event set up and break down
- Maintain a clean and professional appearance
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Skills and Abilities:
- Demonstrates excellent customer service skills
- Knowledge of all Arts Partners events taking place on campus
- Excellent organizational, writing, communications, and interpersonal skills
- Ability to be prompt, dependable and able to complete tasks with limited supervision
- Familiarity with ADA requirements and patron assistance
Education / Experience:
- High School Diploma or equivalent preferred
- 1+ years of customer service / guest services experience preferred or any combination of education and experience that provides equivalent knowledge, skills, and abilities
Physical Demands / Work Environment:
The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position requires constant walking, climbing stairs and occasional sitting, lifting, and carrying at least 20 pounds.
The noise level in the work environment is usually moderate.
COVID Vaccination Information
Effective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the company's expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment.