Job Details
Who We Are
International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.
We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.
The Need
For 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence by 2030, we are seeking a Vice President, Global Operations.
The Vice President, Global Operations (VPGO) reports directly to the Chief Administrative Officer (CAO) and plays a pivotal role in the operational leadership and management of the IJM enterprise. The VPGO provides cross-functional leadership to shape, manage, and continually enhance the enterprise operational ecosystem of IJM.
Key responsibilities include steering the development of a unified Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) support the Program and Resources Pathways to achieve the 2030 Vision, (2) enable the organization to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drive efficiency and effectiveness of global operations and support functions.
Additionally, the VPGO collaborates with the CAO to establish the identity, approach, culture, and values of Global Operations, while overseeing processes, frameworks, training/communications, and measurements to enhance efficiency, effectiveness, and mission value.
This position is based in the Washington, DC area and is available to be hybrid (onsite Tuesdays & Thursdays). It reports to the Chief Administrative Officer and is only available for candidates with the right to work in the US.
Responsibilities:
Leadership: Working closely with the CAO, the VPGO takes a central role in the operational leadership and management of IJM.
Lead the development of processes, frameworks, training/communications, and measurements for cross-functional and enterprise-wide integration of Global Operations, establishing an effective, efficient, and continuously improving operational ecosystem.
Lead the establishment and design of functional Communities of Practice that foster operational alignment, collaboration, learning, and continuous improvement.
Collaborate with the CAO to cultivate a healthy, thriving culture across Global Operations, reflecting IJM's mission and values.
Enterprise Operational Ecosystem Management: The VPGO is responsible for driving the effective integration, collaboration, and functioning of Global Operations within a clearly defined enterprise-wide operational ecosystem.
Lead the Global Operations Council in developing an enterprise operational ecosystem aligning with IJM's regional matrix operating model and enterprise strategy.
Drive communications, training, and change management for embedding and implementing the functionality of the enterprise operational ecosystem across functions and regions.
Develop and manage frameworks and processes for optimizing and continuously improving the operational structure, systems, and processes of Global Operations within the enterprise operational ecosystem.
Develop and manage frameworks and processes for resolving issues/conflicts/confusion related to the enterprise operational ecosystem.
Global Operations Council/Division Management: In partnership with the CAO, the VPGO is responsible for the development and management of a Global Operations Structure, Strategy, Metrics, and Budget that measurably (1) support the Program and Resources Pathways to achieve the 2030 Vision, (2) enable the organization to meet all financial stewardship, legal, fiduciary, and duty of care requirements, and (3) continually drive efficiency and effectiveness of global operations and support functions.
Lead the development and management of the Global Operations Structure, Strategy, Metrics, and Budget.
Coordinate and manage work plans across Global Operations functions to ensure the right-sizing of operational activities to resources/capacity/capability.
Provide management and administrative leadership of the Global Operations Council, establishing meeting rhythms, processes, and frameworks to support its operations.
Develop and manage the framework for measuring, evaluating, and reporting on operational metrics that measure the effectiveness, efficiency, and customer experience of operational support functions across the IJM enterprise.
Qualifications:
Graduate degree in business management, organizational development, law, or equivalent combination of bachelor s degree and relevant work experience.
Minimum of eight (8) years of experience in business operations, business systems, general management, and/or process design/development.
Experience with not-for-profit leadership (management or board-level) strongly preferred.
Collaborative, Mission-First, Servant Leader with Global Perspective.
Superb written and verbal communication skills.
Ability to impact other s behaviors, attitudes, opinions and choices, build consensus around a common purpose and deliver collaborative solutions. Listen and empower, work through others.
Capability to proactively build relationships and trust within the organization.
Proven ability to absorb complexity and diverse viewpoints/perspectives, and to drive clear, simple, sustainable, and scalable solutions.
Functional knowledge and understanding of business operations (e.g. accounting, HR, IT systems, legal, etc.) and the interdependencies of operational functions.
Preference for background in Human Centered Design and/or design thinking, especially in the context of process design/development.
Critical Qualities:
Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;
Self-starter with strong initiative;
Disciplined with priorities;
Strong interpersonal skills and self-awareness;
Flexible, collaborative and eager to support others;
Effective team player who fosters collaborative environment; and
Adept at creative problem solving.
Application Process:
Upload Resume, Cover Letter & Statement of Faith* in one PDF document.
What is a statement of faith?A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship.
What does IJM have to offer?
Comprehensive Medical/Dental/Vision benefits
Monthly commuter and parking benefits in the DC metro area
Retirement benefit options
Paid leave starting at 23 days
12 holidays (plus early release the day prior)
Daily, quarterly, and annual community spiritual formation
Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidates value congruence and thorough background, police clearance, and reference check processes.
At IJM, we re committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God s work, not our own, and practice spiritual disciplines together daily. That s why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles Creed.
IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract.
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