SUMMARYHennepin Healthcare has an opening for a Security Dispatcher in our Security department. This full-time position will work rotating days, evenings, and nights.Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.A $1,000 signing bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).RESPONSIBILITIES* Receive emergency and non-emergency calls for security service and medical assistance* Prioritize calls and initiate appropriate action based on incident type and importance* Contact police, fire, ambulance in emergency situations and coordinate proper response* Dispatch security officers or other personnel using two-way radio or telephone* Operate and monitor a wide range of moderately complex computer driven equipment, including* systems for life/safety, security alarm, closed circuit television and building automations* Query callers to obtain detailed incident information, record duties and activities* Generate reports, maintain records, and perform data entry functions* Operate multi-line telephone system* Notify appropriate managers or supervisors of critical conditions on a 24-hour basis* Performs other duties as assigned but only after appropriate trainingQUALIFICATIONSMinimum Qualifications:* High school diploma, GED or equivalent* 2 years dispatch or communications experience in a busy, high-stress environment* OR-* An approved equivalent combination of education and experiencePreferred Qualifications:* Prior experience in a health care settingKnowledge/ Skills/ Abilities* Computer literacy and the ability to quickly learn new computer-driven systems* Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions* Strong communication skills (both written and verbal)* Proficiency in customer service; emotional control/tact in dealing with the public* Prior experience monitoring fire/life safety systems* Prior experience using a multi-line phone system and/or helping customers by phone* The ability to quickly learn new tasks/concepts
Hennepin County Medical Center
05/09/2024
Minneapolis,MN