Job Details
A pharmaceutical company in Massachusetts is currently seeking an experienced IT professional to join their team in Boston as their new Director, Information Systems, Infrastructure & Operations. In this role, the Director, Information Systems, Infrastructure & Operations will be responsible for designing, building, and maintaining the company's IT infrastructure, including cloud-based and on-prem servers, storage, databases, backups, network, etc.
Responsibilities:
The Director, Information Systems, Infrastructure & Operations will:
- Select, configure, and support enterprise infrastructure solutions including cloud-based and on-prem servers, storage, databases, backups, network, etc.
- Design and drive adoption of robust ITIL/ITSM processes for incident management, problem management, change management, etc.
- Design and implement tooling to support effective and agile management of cloud computing resources.
- Maintain security of the IT infrastructure by ensuring that appropriate controls are fully implemented across the environment and operating effectively, and that alerts are investigated in a timely manner
- Define standards and processes (including testing) for system back-ups in line with evolving records retention requirements
- Define, implement and test the architecture, processes and tools for IT disaster recovery.
- Own solutions primarily intended to facilitate external collaboration and information exchange
- Manage vendor relationships (e.g. hardware, software and service providers) in the context of both project delivery and ongoing operations to maximize value to the company
- Manage the internal team and external resources to design and deliver effective solutions (people + process + technology) and to seamlessly support those solutions
- Leverage data and metrics to understand performance trends, enable insights, and promote continuous improvement
Qualifications: - 10+ years of progressive Information Technology experience; 3+ years of experience in a Leadership and/or Management cpaacity
- Associate's and/or Bachelor's Degree in Computer Science and/or a related field
- Working knowledge of relevant Regulatory requirements and Compliance practices
- Deep technical knowledge of common infrastructure platforms and cloud-based offerings, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS)
- Expertise in IT operations including ITIL/ITSM processes and associated systems (e.g. ServiceNow)
- Broad experience with the combination of backups, disaster recovery, and business continuity.
- Experience managing MSP's for infrastructure support, with a track record of ensuring seamless service delivery to end users.
- Solid problem solving and time management skills
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills: - ITIL certification
- Experience in the Life Sciences industry