Job Details
About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
Bilingual Fraud Customer Service Representative
Onsite Guaynabo, PR
$12.10HR
Opportunity to earn an additional $350 per month.
Great Benefitsand Paid Training!
Summary:
As a Bilingual Fraud Customer Service Representative, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What you will be doing:
- Answer Inbound Calls from customers/clients with questions concerning and/or related to their account.
- Respond and identifies client needs and recommends solutions when fraud has been identified by utilizing information learned during training and resources available through people, customer records, and knowledge management systems.
- Analyze and identify potential fraudulent situations and suspicious activity through the monitoring of card alerts and fraud prevention reporting.
- Process disputes and fraud claims in accordance with client policies and guidelines.
- Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis.
- Explain complicated topics in a clear and concise manner.
- Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations.
- Log cases in database detailing actions taken on accounts and conversations with customers.
- Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
- Other duties and tasks as assigned.
What you get:
- Opportunity to earn up to $350 per month, based on metrics and compliance.
- Full Time Employment.
- This position is full-time (40 hours/week). Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
- Business/Operations Hours: Monday Sunday, 24/7
- Hourly Rate of $12.10starting on day one
- Shift differential of $1.50 per hourif working Monday-Friday between 6:00PM to 6:00AM.
- Shift differential of $1.00 per hour if working on Saturdays and Sundays.
- Paid Training
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