Job Details
Tacombi is a fast-growing, omni-channel consumer and retail brand that is committed to globally sharing Mexican food and culture through hospitality experiences, CPG products, community outreach and digital content. Over the next couple years, we'll be significantly expanding our footprint across the U.S., which means we are going to hire a lot of people and each one of them needs to uphold our brand promise, embody our core values and always extend Mexican Hospitality - Tacombi's unique service culture - to our growing customer and employee bases.
Host / Hostess
Greets and welcomes all guests into the restaurant, ensuring a positive first and last impression of Tacombi
Your responsibilities will include...
- Offer every guest a friendly and sincere welcome; anticipate and be responsive to guests' needs; thank every guest and offer a fond farewell
- Embody the Tacombi Service Culture and ensure the Tacombi Experience is carried throughout all interactions with guests
- Manage the flow of Guests into the dining and bar areas, provide accurate wait times to incoming Guests is appropriate to promote Guest retention.
- Manage reservations and take full responsibility of guests' satisfaction until they have been seated and again during their departure
- Serve as an ambassador of the Tacombi brand to make a positive impact on the guests, coworkers and community you touch in-person and over the phone
- Maintain high standards of cleanliness, professional appearance and demeanor to ensure guest satisfaction; ensure work station is always clean and organized
- Be knowledgeable of restaurant policies, Tacombi Brand values as well as neighborhood events.
- Upbeat and positive attitude throughout the entire day, co-operate closely with team members and other departments to ensure an amazing Guest's experience
- Observant to Guest needs throughout dining experience to ensure they receive thigh quality service
You should have...- Flexible schedule and ability to work days, nights, weekends and holidays
- Minimum 1-2 years of experience as a Host/Hostess, Maitre D' or Concierge
- Have a positive attitude and be passionate about guest service
- Ability to work in a fast-paced, energetic environment
- Assertive self-starter - takes initiative and can work well independently
- Able to stand for long periods of time.
- Ability to handle and move objects of up to 20lbs
- Knowledge of the New York cultural landscape including dining, art, music, film and fashion are huge pluse
- Excellent verbal and written communications skills
- Proficient in Resy or other reservations softwares
What we offer...- Career growth: We have seen growth through learning, resourcefulness and persistence and can offer an aggressive career path to those that share these qualities.
- Health: Our team is our most important asset. We offer 50% subsidy for our hourly employees, with the option to add spouses and family under our plan at employee's cost. Dental, and vision are also offered at employee's cost.
- Commute: Easing your daily commute with Alice Tax Saving benefits for mass-transit & parking.
- Pre-Tax Health Care Expenses: Increasing savings through Alice with Health Spending Account (HSA) and Flexible Spending Account (FSA)
- Dependent Care: As you take care of yours, Alice takes care of your pre-tax savings on dependent care expenses
- Retirement savings: 401(k) plan to prepare you for the future.
- Referral Bonus: We are committed to working with and sharing our taco adventure with the best and brightest. If you can help us find Tacombi talent, we'll show our appreciation and reward you.
- Growing set of benefits: Always looking to take care of our own the best way we can.
Pay rate: $19/hourTacombi offers equal opportunities to all applicants, and we are committed to supporting diversity, equity and inclusion. We aim to hire, develop and retain top employees through structured processes that reduce bias and promote equity and belonging.