Job Details
This Configuration Analyst will have extensive customer-facing experience, serving as a configuration liaison to internal & external stakeholders. You'll also be developing and maintaining configuration changes of software applications based on business and customer requirements, planning and executing complex configuration tasks, defect mediation, and configuration testing within set deadlines. In addition, this role is reviewing and recommending changes to existing configuration processes and procedures to guarantee quality.
Primary Responsibilities:
- Must have the ability to understand requirement objectives and facilitate requirements-gathering activities, including meeting with client/ internal stakeholders to discuss existing functionality and enhancements
- Participates in reviewing technical specifications with all teams and clients, driving requirement translation into detailed technical specifications.
- Manages multiple consulting projects of varying complexity and ensures on-time and on-budget delivery for clients.
- Serves as a configuration subject matter expert and escalation point for configuration-related issues.
- Advises the organization on Configuration Management concepts, policies, and procedures
- Prepare configuration documentation and maintenance
- Assists in the management & maintenance of the Configuration Management Tools
- Document issues resolutions and write specific requirements for system changes and troubleshooting issues to ensure issues as identified, tracked, reported on, and resolved promptly, including creating test scenarios, testing data, and understanding outcomes.
- Conducts scheduled confirmation audit reviews and recommendations
- Engages with release management to ensure that the Configuration team can successfully execute the new Configuration functionality per the Solution
- Contributes to our product roadmap
- Provides work effort estimates based on requirements
Education/Experience/Skills:
- Ideally 1-2 years of experience in software/product configuration.
- Experience working in healthcare required (medical, health plan, clinical, provider based)
- Experience with JIRA, SQL, Pharmacy or Utilization Management solutions is a BIG PLUS
- Experienced in resource capacity planning, budgeting, and multi-customer support
- Ability to organize team members and prioritize across multiple complex projects
- Excellent written and verbal skills and critical thinking