Job Details
** Hotel Systems Training Specialist**
Location: Parsippany, NJ, US
Property Name: Parsippany - 22 Sylvan Way Req Id: 19381
Wyndham Hotels & Resorts is now seeking a Hotel Systems Training Specialist to join our team at the Parsippany - 22 Sylvan Way location in Parsippany , New Jersey .
**Job Summary**
The Hotel Systems Specialist is accountable for curriculum content and training material for Wyndham Hotels & Resorts; ensuring the design, development and delivery are suitable for hotels and/or associates. The position requires in-depth knowledge of Wyndham Hotels & Resorts systems. The individual must work closely with the hotel support teams (HTCS, MyRequest, OSD, RMS, Global Sales, and Managed/Franchise Operations) to confirm the training material is current and accurate.
This position is also accountable for the delivery of remote and onsite systems training for WH&R hotels. The position requires contact with property owners or general managers to plan, schedule, and deliver systems training, and support of Wyndhams approved systems.
**Essential Job Function**
1. Systems Training Content Development
* Develop hotel system curriculum content and training material with various approaches, including job aids, workbooks, eLearning, presentations, webinars, videos or other.
* Adhere to L&D design concepts and industry standards for learning/education and confirm the content is approved through WHR Legal before sharing with the Franchisees.
* Maintain current training curriculum for accuracy.
* Communicate training curriculum updates to MyPortal for the hotel and WH&R support teams.
2. Meet the goals and objectives, policies, procedures, schedules, and similar functions relative to departments operations. Continually seek and support new approaches, practices, and processes to improve the efficiency of the training services provided.
3. Compile the necessary reports to track systems training, enrollments, attendance records. Send regular updates to the designated recipients and help answer questions. Maintain reporting records.
4. Maintains liaison with management/operations supervisor in other functional areas (HTCS, Hotel Systems, OSD, Property Openings, and Distribution/RMS) to exchange information, coordinate efforts, provide status, and communicate updates to the dependent teams (or update documentation).
5. Maintain the procedure documents for the PMS training team, including best practices, leave behind folder, checklists, and other necessary documents used during the deployment of a new PMS. Make approved updates and communicate updates to the team, when necessary.
**Scope/Financial Responsibility**
The Hotel Systems Training Specialist will work closely with the Hotel Systems Training Manager.
The Hotel Systems Training Specialist will be responsible for the development of systems training curriculum and the delivery of PMS training (as needed) for all related systems. The Hotel Systems Specialist has minor decision-making responsibilities. This role must be able to multi-task, establish self direct timelines that allow for property completion of assigned tasks, and provide follow up where necessary. The Hotel Systems Training Specialist interfaces with WHR associates, franchisees, support team members, SMEs, managers, and co-workers and will require the ability to take a complex process and break this down into a documented clearly defined format. The Hotel Systems Specialist requires great communication skills.
**Travel Requirments**
Travel is required up to 20% to assist in execution of GL&D related training programs if needed.
**Competencies**
* Strong written and verbal communication skills.
* Strong interpersonal skills.
* Strong technical aptitude to quickly learn new technology and transfer the skill to others.
* Professional demeanor.
* Ability to multi-task and work independently.
* Self-motivated.
* Detailed oriented.
* Ability to prioritize on own tasks and projects according to the needs of the operation.
* Strong follow-up abilities.
* Demonstrates competence in office related computer skills, Word, Excel and PowerPoint.
* Ability to speak and facilitate training in classroom environment; including large audiences in some instances.
**Minimum Requirements and Qualifications**
* HS Diploma; BA in business or related field.
* 3-5 years in hotel or franchising hotel business.
**Complexity**
The Hotel Systems Training Specialist will work in close coordination with the Hotel Systems Training Manager in supporting the execution of items in GL&D strategic initiatives. The Hotel Systems Training Specialist has minor decision making responsibilities. The Hotel Systems Training Specialist will have no direct reports.
**COMPANY OVERVIEW:**
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
**Job Location:** Parsippany - 22 Sylvan Way , 22 Sylvan Way , Parsippany , New Jersey 07054
**Employment Status:** Full-time