Job Details
** Customer Care Representatives**
**Job Category****:** Operations - Non-Exempt **Requisition Number****:** WEREH01690 Showing 1 location **Job Details**
**Description**
For eight consecutive years, *Inc. Magazine* named Carenet Health as one of Americas fastest-growing private companies. Today, we are the premier healthcare engagement and telehealth partner, supporting one in five Americans in four areas of expertiseengagement, telehealth, clinical support and healthcare advocacy and navigation. We remain obsessively focused on delivering exceptional, one-to-one human connections in healthcare: Conversations that educate, motivate, and advise. And we deliver those interactions with outstanding consumer engagement and clinical specialists. Exciting partnerships. Flexible technology. And we prove it with rapid testing and continuous optimization. Our impressive client list includes more than 250 innovative healthcare organizations; most are nationally known US health plans representing both commercial and government markets.
* Schedule appointments for preventative health screenings, COVID-19 vaccinations, or other healthcare appointments.
* Help our members understand their health insurance and how to use it, including helping them change primary care physicians, locating urgent care clinics, and getting prescription authorizations.
* Work with healthcare providers to assist with after-hours scheduling of appointments, arranging ground transportation to or from the hospital or pharmacy, or answering inquiries on benefit claims, appeals, and authorizations.
* Provide 24/7 Triage Support and assign priority for a Registered Nurses to provide health advice.
We have full and part-time openings on all shifts. Our full-time team members are eligible to participate in our full benefits package, including health, dental, and vision insurance and 401K Retirement plan. All full-time Carenet team members are eligible for Paid Time Off (PTO), paid training, professional development, and awesome coworkers, while doing a job that just makes you feel good inside!
**REQUIREMENTS:**
* Reliability! When the work is this important, we can only hire those that can be counted on.
* Must be 18 or older with a high school diploma or GED. Experience or training in healthcare is a big plus, but not required.
If this sounds like you, please read on to see if your computer, Internet, and peripherals meet the job requirements.
**Computer Type**
Windows 10 x 64 (Home/Pro/Enterprise) Intel or AMD PC
**NOT MAC OR TABLET**
**RAM**
8.0 GB installed memory
**Processor Speed**
1.8 GHz or 1800 MGHz
**Hard Drive**
30 GB free on C: drive
**USB Ports**
3 free or more. One for the headset
**Monitors**
2 (Two) Monitors Needed, 20-22 inches or larger measured diagonally (Supporting a resolution of 1920 x 1080, with a 32-bit display adapter)
**Sound**
VoIP Business class USB Headset that supports Skype and/or Cisco
**Ethernet Port**
Built-in Ethernet connection
To find your computers specs, go to your System screen and select About on the left-hand menu (on most computers). Please print the answers as this information will be required during the application process.
Wi-Fi **cannot** be used. You will need an **Ethernet cable** connecting the modem to the computer to test the results for the internet speed. **Must** be a minimum of 20 mbps download speed **and** a minimum of 10 mbps for upload speed. To test, go to
**Cell Phone (Requires unlimited minutes)**
If youre ready to begin your career with Carenet Healthcare and meet the minimum requirements, then we cant wait to meet you. Apply now!
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**