Job Details
- Jobs in Sioux Falls, SD -> Customer Service -> Customer Service Technician
**Customer Service Technician**
FoxFire Systems Group
Sioux Falls, SD 57107
Posted/Updated: 3 days ago
**Job Description**
The Customer Service Technician will work with the Customer Service department to educate and support current and new clients on the entirety of the FoxFire software suite. He/She will be required to develop a thorough working knowledge of the software in order to: train clients to utilize the software, manage the technical needs relating to the software, and support the clients usage on a day-to-day basis. As the newest member of our team, the successful candidate will report to the Customer Service Supervisor in the day to day operations of the job. New employees can rely on lots of hands on training from existing team members. It is important that you are prepared to work hard and take initiative in your own education.
**Company Profile:**
For over forty-nine years, FoxFire Systems Group has been a leader in providing innovative software solutions for clients across the United States. Specific to the eye care industry, FoxFire provides electronic health records, practice management software and full billing services. To complement our software, FoxFire employs a team of highly skilled staff that works to ensure our clients have the best user experience on the market!
**Note from Korry Petterson, President of FoxFire Systems Group:**
We want our team members to be successful in their role. Part of that success is being upfront with our expectations of that individual. Of course, the Job Responsibilities Section will detail more specifically the day to day operations, but I thought it would be helpful to share my thoughts on how this individual will exceed expectations. Successful team members in this role will be diligent in timely follow-up, highly organized, and excellent communicators (both internal and external). They will have a knack for uncovering the smallest of details. This is an integral role in our company as it is directly connected to ensuring customers are met with a thorough and positive experience. This individual should be energetic, be a life-long learner, be committed to performance, and deliver results with a high level of accountability. They should do what they say they are going to do and finish what they start. Follow through, in this position, is key. Be honest, respectful, and most of all have fun! It is important that a person in this role is approachable and meshes with the team that we have worked so hard to keep in place. FoxFire rewards hard work and dedication as we always look to promote from within the company. Ultimately, well be looking for someone who not only can do the job but whos experience can improve our organization as a whole.
**Job Requirements**
Job Responsibilities
Provide end-user software support via phone, chat and email
Maintain detailed documentation for all client support issues
Troubleshoot software and IT issues reported by customers and provide solutions
Effectively manage case load of client support needs
Provide clients with direction in projecting IT needs and building infrastructure accordingly
Maintain the highest level of customer service through all aspects of customer interaction
Be the voice of the customer to deliver issues and enhancement requests to the development team
Implementation of Electronic Health Record and Practice Management system
Work with the sales team to deliver on agreed upon timelines and expectations
All other duties and/or responsibilities as assigned
Qualifications
Skills Desired:
Proficient in Microsoft Office suite
Knowledge of Windows Desktop ver 10
Knowledge of basic networking and IPSEC VPN
Proficient written and verbal communication, namely the ability to communicate technical information in non-technical verbiage
Demonstrated ability to train is required
Must demonstrate excellent customer service
Ability to develop and maintain effective working relationships with clients
Demonstrated ability to work under pressure and in a fast-paced environment
Ability to work effectively with fellow customer service staff in a team-oriented environment
Highly motivated and capable of working with little supervision
Demonstrated problem solving skills
Detail oriented individual
Ability to identify and take meaningful action with little or no supervision
Maintain Office Inventory
Minimum Requirements:
Minimum 1-year experience in customer service and/or IT support or other related field
1-2 years prior administrative assistant experience
Must pass a background check
FoxFire Systems Group offers a competitive compensation package and employee benefit package including: medical, dental, Health Savings Account, IRA and paid time off.
Hours: Full-Time
Date: Position open until filled.
To Apply: Send a cover letter and resume to ...@foxfiresg.com