Job Details
About the Role:
As an Investigator/Loss Prevention Analyst, you will take sophisticated cases head-on through establishing proven partnerships with store and Loss Prevention leadership, local, state and federal law enforcement agencies, the Investigator is responsible for assisting with a strategy to combat organized retail crime, external and internal theft across the H&M Group within the assigned market.
This hybrid/field role reports into the Loss Prevention Analytical Manager, US, CA, PR and can be based out of one of following cities: Houston (TX), FL or Georgia or Philadelphia (PA).
A Day in the Life:
- Takes a proactive approach to resolving internal and external losses within all assigned stores through training and awareness.
- Ability to define problems collect data and establish facts through proper investigations.
- Utilize Loss prevention reporting tools to identify internal and external losses.
- Supports with setting goals on relevant KPIs based on analysis, resolving problems, and monitoring performance in line with North America Security focuses.
- Responsible for building cases by collecting evidence using all available tools.
- Conduct successful nonconfrontational interviews with external or internal patrons through conflict management.
- Develop positive work relationship with state and local law enforcement agencies.
- Assist the leadership team in enforcing policies and procedures.
- Partnership with local Law Enforcement and Mall Security
- Stay current on ORC trends in partnership with other retailers and vendors.
Additional Accountabilities:
- Perform all other duties and responsibilities as required and or assigned to support the security safety and compliance for the 600+ stores in US and Canada.
- Identifying and share deficiencies with Global Business Partners.
- Investigates and follows up on deviating activities based on analysis, with a focus on training needs, routines, and frauds.
- Identify and surveil fence locations.
- Ability to complete multiple tasks with minimal supervision.
- Identifying opportunities and supplying feedback regarding tests and new initiatives.
- Communicate ongoing investigations to their respective Market and Area teams.
- Knowledge and understanding of LP technology equipment (CCTV, Burglar Alarm, Access Control, and EAS) functionalities, terminology, and capabilities.
- Host periodic meetings with other retailers to discuss trends and solutions of shrink.
Qualifications:
- College degree in criminal justice preferred or equivalent years of experience.
- Strong analytical and problem-solving skills
- Experience with Organized retail crime preferred.
- Strong organization and time management skills
- Excellent verbal and written communication skills
- Strong professional maturity and the ability to deal with sensitive and confidential information.
- Proficient in Microsoft applications
- Valid Driver s license
- Ability to travel at least 40% of the time with occasional international travel.
Why You ll Love Working at H&M :
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you re encouraged to be yourself at work
- You will have access to a large global talent community, where career growth and aspirations have no limits
- We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
- You ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS