Job Details
LifeWave Inc. is located in Draper, UT. We are looking for experienced and highly motivated Inbound Customer Services Representatives to join our team. This position plays a vital role in supporting LifeWave s customers through various media outlets such as phone, e-mail, chat, and social media. The right individual will have experience in customer service and sales and thrive in a collaborative and ever-changing environment and is excellent at building rapport and trust with co-workers and customers alike.
- Full-time position (40 hours a week)
- Must work on-site
- Monday thru Friday (no weekends)
- Casual dress
What you'll do
- Have a customer-centric attitude while assisting our customers with every interaction
- Become an expert regarding our products, promotions, services, compensation plan, and policies & procedures to be able to support customer inquiries
- Generate and submit new product orders for existing and new customers
- Work with internal partners and customers to identify and resolve customer facing challenges
- Connect with customers by building meaningful relationships that support business success
What you need
- 2+ years of customer service experience preferred
- 1+ years of contact/call center experience preferred
- Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
- Proficient with CRM, telephony, and online applications
- Minimum of 35 WPM
- Fluency in languages other than English welcome
- Availability to work a Full Time schedule