Job Details
** Home Care Scheduler - Orlando, FL**
**Job Category****:** Operations **Requisition Number****:** HOMEH005327 Showing 1 location **Job Details**
**Description**
Our Mission at Pinnacle Home Care is Changing lives through the art of the experience.
Pinnacle Home Care is a full-service Medicare Certified and Florida Licensed Home Health Company locally owned and operated by a home health professional who is passionate about delivering exceptional, quality care to the communities that we serve.
We take pride in our home health care professionals who are devoted to fulfilling the levels of service that we uphold.
* Award winning - "Top places to work 2020 and 2021" "Healthcare workplace Innovator" "Top 100 Agency HomeCare Elite", "Fast 50 Tampa's 50 Fastest Growing Companies", "Florida's Fastest Growing Home Health Care Agency"
* Leading provider of home care services recognized for Creating Raving Fans and delivering Exceptional Outcomes.
* Live QA team that assists with the OASIS process leaving clinicians with minimal documentation
* Competitive salary and benefits, 6 paid holidays, 401k with generous company match
* Comprehensive and ongoing training, work/Life balance, more family time, fun and relaxation
**Summary**
The primary role of a Pinnacle Home Care Clinical Assistant is to ensure the morale, passion for clinical excellence, focus & performance of their clinicians. As a Pinnacle leader, it is expected that this will be accomplished by a laser focus to teach, develop, motivate, and MAKE THEIR TEAMS BETTER every day. This focus will ensure our leaders ability to always answer the question, "Who Have I Made Better Today". Additionally, the Clinical Assistant is responsible for ensuring that patient care is coordinated and managed appropriately.
**Responsibilities**
* Schedules patients for entirety of visit plans at the beginning of each episode with consistent clinician ensuring continuity of care
* Prepares and manages daily and weekend open schedules to ensure adequate clinician efficiency and patient visit plan completion
* Ensures submission of weekly availability by PRN staff and contractors
* Collaborates with HR Business Partners identified areas of opportunity
* Identifies staffing trends and areas of opportunities. Works collaboratively with Field Business Office Managers, HR Business Partners, and office staff to ensure appropriate staffing levels
* Communicates and collaborates with afterhours teams for pending staffing needs
* Reviews and interprets after hour call logs at the start of shift and performs follow up, as necessary. Maintains on call recordkeeping locally at branch for survey readiness
* Complies with the referral standard operating procedures to process incoming referrals timely and accurately
* Continually strives to reach 24-hour admission from time of receipt of referral with each patient
* Requests further patient documentation as is necessary in collaboration with Clinical Manager
* Identifies and resolves challenges that may contribute to patient's non-admission to agency. Pinnacle believes that each patient that is referred to service should be educated to benefit of home health services, out-of-pocket costs if applicable, and other influences that may drive a patient's refusal of care. Our patients deserve the opportunity to be provided necessary service by allowing the opportunity to make educated decisions
* Requests initial authorizations from the Authorization team and follows up on pending requests
* Reviews all Admission consents for accuracy and tracks completion
* Promotes the use of patient portal, physician portal and Synzi
* Promotes and supports LIVE QA process and compliance with clinicians
* Reviews outstanding documentation daily that exceed Pinnacle standards. Identifies and assist clinicians in overcoming challenges in relationship to late documentation and collaborates with Clinical Manager to resolve timely
* Completes the CA checklist electronically on Teams daily
* Prepare and conduct daily stand up and stand down, completes electronic report in Microsoft Teams
* Assist with facilitation of branch weekly orientation for new hires to include coordinating precepting schedules
* Manages hospitalized clients in accordance with Facility Hold List SOP and collaborates with care coordinators regarding patient status consistently
* Manage electronic and manual faxes in accordance with eFax SOP
* Manage and assist with customer phone calls and ensure timely response and attention to customer needs
* Assists with case conferencing to include preparing patient lists, running appropriate reports, development of the agenda, alerting and reminding staff of meeting, verifying attendance, and recording applicable entries on time sheets
* Maintains patient and employee confidentiality in accordance with HIPAA regulations and Agency standards
* Assists with identifying staffing trends and barriers for opportunities for improvement to be identified and assists in creative solutions in conjunction with the DCS/CM
* Utilizes a consistent focus on the Sacred Seven to provide and great work and operating environment
* Leads team by Agency Mission, Vision and Values
* Lives to the Pinnacle Behavior Standard to "Maintain a positive work environment by acting in a manner so that you get along with all customers, vendors, co-workers and management."
* Performs other duties and activities as delegated by the Clinical Manager.
**Qualifications**
Education/Experience
* High School graduate
* Must have one year of home health experience and scheduling experience preferred.
Knowledge, Skills and Abilities
* Ability to work under pressure
* Ability to solve problems and create solutions
* Demonstrates excellent observation, organization, verbal, and written communication skills
* Proficient in Computers, Microsoft, EMR and Technology
* Knowledge of governmental regulations and ACHC standards
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