Job Details
**Customer Experience Representative**
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**Location:** Brecksville, OH, US, 44141 * Receives purchase orders and enters sales orders into SAP software, ensuring order entry, shipping and billing information is accurate for each order.
* Ensures that order acknowledgments and invoices are generated timely, accurately, and are sent to the customer via their preferred mode of receipt.
* Occasionally provide basic supply chain support to plants, warehouses or other source points. Guidance may include access to customer procurement or logistics portals, SAP support, documentation assistance, and/or serving as a central contact point.
* Good working relationships with business partners and co-workers are essential to success. Key characteristics for success are being detail oriented, accurate, dependable, and organized. Must be able to work in a team environment.
* Identify opportunities for continuous process improvement within the fulfill order process.
* Intermittently serve as a trainer under the supervision of the Supervisor/Manager. This role will strengthen the group by sharing best practices, knowledge and experience with others.
* Support a robust customer base (domestic and international) with positive traits including strong problem-solving skills, knowledge of SAP software, transportation, shipping and strong interpersonal skills.
* High school diploma or GED
* Minimum of 2 years prior experience in domestic or export customer service in a manufacturing or related field.
* Degree in Business, Communications, Supply Chain or related fields
* Working knowledge of SAP
* Basic understanding of transportation and global incoterms and ship modes.
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