Job Details
ABOUT THE ROLELocation: Remote - Michigan residentsAre you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule from the comfort of your home? This could be a great opportunity for you!As a remote Customer Service Case Analyst in Morley's reacquired vehicle management (RVM) group, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know.What You'll DoReach out to auto dealershipsUse the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaintsCreate a case assessmentProvide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaintOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeWhat to ExpectOur Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.*Questions Before You Apply? *Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com {target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).SKILLS FOR SUCCESSOrganizational skillsStrong attention to detail and communication skillsExcellent interpersonal skillsA positive, self-starter attitude with a solid work ethic and ability to meet deadlinesComputer navigation skills including typing and Microsoft Office programsEligibility RequirementsHigh school diploma or equivalentThree or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)Able to work shifts within the center's hours of operation:Monday to Friday (no weekends!)Primary shift: 8 a.m. - 5 p.m. Eastern timeRotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern timeNice to HaveCollege degree in a relevant fieldPrior experience working in banking, accounting or an automotive dealership*Remote Work Requirements *Michigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environment*The Remote Experience *Wondering what it's like to work for Morley from home? Check out this video {target="_blank" rel="noopener"} to get a glimpse of a remote associate's typical day and how their home