Job Details
Location:
Location:
** Customer Service Specialist Primary Care at AdventHealth**
**Date Posted:** 2/25/2022 **Location:**
**Job Description**
Description
**Customer Service Specialist** **AdventHealth Shawnee Mission**
**Location Address:** Gateway Medical Office Building
7450 Kessler, Merriam, KS 66204
**Top Reasons To Work At AdventHealth Shawnee Mission**
* Received Magnet recognition from the American Nurses Credentialing Center in January 2019
* Providing faith-based, whole person care to Kansas City since 1962
* Excellent health benefits, an onsite child care center and fitness facility
* Tuition reimbursement to support continuing education
* Employee Referral Program
* Largest health care provider in Johnson County with three campuses
**Work Hours/Shift:** Full time Days Monday - Friday 40 hours a week **You Will Be Responsible For:**
* Schedule patient appointments in software as trained following scheduling procedures and standards.
* Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.
* Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.
* May prepares bank deposits on a daily basis.
* Current knowledge of ICD-9 and CPT-4 coding applications.
Qualifications
**What You Will Need:**
* High School Diploma or Equivalent
* Up to 1 Year of Experience
**Job Summary:**
The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.