Job Details
**Customer Support Representative - Starting at $48000 / year**
GGMS - Remote Job details Salary From $48,000 a year Full Job Description
**Customer Support Representative** **Job Description** Our team is searching for a Customer Support Representative to assist customers with technical support, email, and website chat, around our products and services.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during the client's lifecycle. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
**Role/Responsibilities**
* Manage a support pipeline ticketing system in HubSpot
* Respond to customer queries timely and accurate via email, video or website chat
* Update internal software, HubSpot & Slack, with information about technical issues and useful discussions with customers for the support team
* Monitor customer feedback and support queries on social media, create a ticket in HubSpot and reach out to provide assistance
* Follow up with customers to ensure their technical issues are resolved
* Gather customer feedback and share it with our teams
* Create and/or update support documentation and knowledge base articles
* Handle low-level HubSpot billing issues and account cancellations
* Identify and report product or service malfunctions, issues, errors, etc.
* Inform clients about new features, functionalities, and updates
* Assist in training junior-level customer support representatives
* Other duties and responsibilities as assigned
**Professional Competencies**
* Passion for customer service and ability to think creatively
* Attention to detail and effectively multi-task in a deadline-driven atmosphere
* Ability to clearly and effectively articulate thoughts and points
* High levels of integrity, autonomy, and self-motivation
* Analytical, organizational, project management, and time management skills
**Skills & Qualifications**
* Computer literacy
* Typing, Data Entry
* Android / iOS
* Windows / macOS
* Writing Skills
* Google Workspace formerly Google Suite (Docs, Sheets, Slides, Drive)
* Customer support, Customer service
* CRM software, preferably HubSpot
* Zoom Video Conferencing, Google Meet, or similar
* Slack, company messaging
GGMS, Gallagher Group Marketing Suite, is a digital marketing system designed exclusively for Sierra Interactive's platform. We help real estate agents, teams, and brokerages generate opportunities from new and existing contact lists using email, text messaging, digital marketing, and landing pages.
**Our Mission** Our mission is to help real estate businesses close more transactions by leveraging scalable lead engagement, digital marketing, and automation solutions.
**Compensation & Benefits**
* Full-time, starting at $48000 / year
* Participation in company health insurance plans after 90 days of full-time employment
* Paid vacation and sick days
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