Job Details
The Service Administrator will support the Area Service Manager, and Service Technicians, and customers through exceptional service and support and is responsible for coordinating joint activities and exchanging information with many internal and external contacts.
Responsibilities:
- Handle general customer inquiries, i.e. invoices and billing questions, and general product information in a prompt and courteous manner
- Respond to all internal inquiries from Technicians, Area Service Managers, and other internal contacts promptly
- Help resolve customer billing or service issues to resolve past due invoices
- Input billings data daily. (100% completed by the end of each week)
- Generate and properly complete quality work orders
- Complete inter-division billing (installation, intra-shop transfers & warranty)
- Input, track, and verify commissions using Quarterly Commission Report
- Prepare and review the Open Order Report on a weekly basis.
- Effectively schedule technicians from the Open Order Report.
- Review and process invoices twice a week (Accounts Payable).
- Accounts Payable invoices to be 100% current by the end of the week.
- Utilize the Metrix Software to open, process, and complete orders
- Perform administrative support to assigned Customer Support Centers in an accurate and timely fashion
- Order all publications and literature and maintain the filling of product or marketing materials
- Maintain parts inventory including maintaining the order log, pricing/ordering parts, working with various vendors
- Maintain the quotation log for the Customer Support Center
- Always represent Fairbanks Scales in a professional and ethical manner
- Perform other related duties as assigned
Requirements:
- 2 4 years of work experience in a clerical or administrative role
- Working knowledge of word processing and spreadsheet programs
- Knowledge of basic mathematical computations
- General office organization skills
- Possess a cooperative attitude, be personable
- Reliable attendance is an essential requirement of the job