Job Details
Title:Customer Support Specialist * Field customer inquiries via phone and email. Troubleshoot and resolve hardware issues, schedule service appointments, and respond to customer concerns.
* Proactive outreach to customers to obtain status changes at customer sites in an effort to coordinate the delivery of Kings III services
* Participates in the transmission of notices to clients when a subscriber system has not transmitted a test signal to the Kings III Emergency Dispatch Center
* Interact with multiple software platforms to serve customer needs.
* Apply critical thinking and problem-solving skills.
* Contribute to the improvement of department processes and procedures.
* Any other duties assigned by Supervisor/Manager
* Customer service or contact center background, including escalated customer scenarios
* High School Diploma
* Professional Written and Oral Communication Skills
* Basic MS Word, Excel, and Outlook
* Typing at 45 wpm
* Organizational Skills
* Accuracy and dependability
* Punctual and regular attendance
* High attention to detail and accuracy
* 1 year of previous b2b customer service/call center experience
* Proficient user of Word and Excel
* Bi-lingual in English / Spanish a plus
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