Job Details
At
eXcell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
We are currently searching for a qualified
Desktop Support Technician to join our client for an onsite position in Waukesha, WI.
Duties and Responsibilities: -
Set up and manage user accounts and permissions to access to a network
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Uphold and test security, blocking unapproved access
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Chalk out maintenance plan for the prevention of unexpected failures
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Set up the organization's computer system to meet specific business goals
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Monitor day to day computer performance
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Update and maintain the computer inventory and equipment
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Maintain and resolve issues on LAN / WAN, VoIP telephone, biometric, AV systems connections
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Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors
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Help coordinate with vendors to resolve technical problems with desktop computing equipment and software
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Endorse and apply upgrades to systems to ensure durability
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Assess functional needs to regulate system purchase specifications
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Resolve hardware and network connectivity issues
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Validate & approve VPN access for all remote users
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Assist in technical upgrading and maintaining of entire desktop systems
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Support in testing and deployment of new applications and systems
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Train and guide staff hardware and software usage
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Advise staff on appropriate procedures for directing their IT-related queries and recommendations
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Deliver IT and related assistance upon request, or as you deem suitable
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Configure new desktops, routers, modems, and similar devices
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Perform routine inspections and upkeep of existing installations
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Update computer operating systems and other important software, as needed
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Substantiate requests for hardware and software purchases and upgrades
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Provide suggestions on appropriate training for staff
Skills and Qualifications:
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Bachelor's degree in a computer-centered discipline preferred
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Minimum 3 to 5+ years of experience as a desktop support technician or equivalent
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Capabilities needed to deliver in-person and remote IT aid
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Fantastic installation, diagnostic, upgrade, and restoration abilities
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Excellent vertical and lateral thinking, not intimidated by complex problems
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Superb time management skills, able to work independently
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Strong written and verbal communication skills
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CompTIA A+ / Network+, Microsoft, and Cisco certifications preferred
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MCDST (Microsoft certified desktop support technician) preferred
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MCSE (Microsoft Certified Solutions Expert) preferred
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MCP (Microsoft Certified Professional) preferred
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HDI Desktop Support Technician Certifications preferred
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Must be able to pass pre-employment drug screen
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Basic understanding of Active Directory, Domains & VPN's
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Experience with local and network printer support
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eXcell Supports Equal Employment Opportunity**
eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
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