Job Details
A TGI Fridays Server possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the Guests' expectations.Key Responsibilities:* Greets Guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.* Looks for visual and verbal cues to identify the experience the Guest wants and customize the service to meet those expectations.* Promptly and accurately takes food and beverage requests from Guests.* Ensures expedient service of food and beverages to the Guest.* Frequently checks up on the Guests and uses visual cues to provide silent service as appropriate.* Learn TGIF menu and beverages, expertly recommends and upsells on items.* ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.* Follows all Fridays Service Style Standards.* Accurately rings all orders into the POS system while simultaneously interacting with Guests when applicable.* Practices conversational ordering by mentioning current promotional features.MEASURES OF SUCCESS* Guest experience* Exercising standards of Responsible Service of Alcohol* Consistently fulfill the Key Responsibilities and Accountabilities above* Service Strength Code rating meets/exceeds company standards* Guest satisfaction scores* Meeting all key metrics outlined on the myPerformance scorecardQUALIFICATION REQUIREMENTS* Must be able to deliver plates and food and clear tables* Must be able to lift up to 30 lbs.* Must be able to hear well amongst loud background noise* Must be dressed neatly and well groomed in company approved uniform at all times* Must be able to operate P.O.S. system, make change correctly and make credit card transactions accurately* Must be able to calmly respond to angry Guests and notify a Manager* Must be able to read and write notes to hearing impaired Guests* Must be able to read menus to sight-impaired Guests* Must be able to verbalize menu items clearly to Guests while taking their orders or responding to their request* Must be able to read and write* Must be able to stand and walk during entire shift* Must be able to reach, bend, stoop and wipe counters/tablesDISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.