Job Details
Job Description: The candidate would be responsible for the support of the Loan IQ system: JC or WP Needs to be an expert at Loan IQ Testing Experience a must have Support all aspects of regression and interface testing of the LoanIQ system due to upgrades, and/or service packs installations. Support the analysis and implementation of new functionality. Provide support to BCDAD Loan Services, Treasury Operations and Controllers to LoanIQ related issues. Provide training of loan services staff of the LoanIQ system when required or requested. Provide backup documentation to LIQ IT support team if LoanIQ issues need to be forwarded to the vendor (Finastra). Assist the business with new product initiatives and provide system solutions. System Support: Support all aspects of regression and interface testing of the LoanIQ system due to upgrades, and/or service packs installations. Support the analysis and implementation of new functionality. Provide support to BCDAD Loan Services, Treasury Operations and Controllers to LoanIQ related issues. Provide training of loan services staff of the LoanIQ system when required or requested. Provide backup documentation to LIQ IT support team if LoanIQ issues need to be forwarded to the vendor (Finastra). Assist the business with new product initiatives and provide system solutions. Other: Provide support to other applications that receive LoanIQ data. Support other project related work. Provide user liaison support of the Global Gateway System (GGS) Provide user liaison support of Treasury Dashboard. Reporting: Support the development of reports as requested by the user group (Marketing Areas, Controllers dept, Loan Services, etc.) Reconcile any breaks between LIQ subledger and Oracle GL system. Provide quarter end and term end reporting to Controllers to be submitted to Head Office. Provide reporting to Regulatory agencies or Audit department upon request. Key Responsibilities: LIQ Application Support: 60% Reporting: 10% Project Management: 30% Key Competencies/Skills: Business/Product Knowledge Communication - Strong verbal and written skills Ability to write business requirements documents Document Test scenarios / Test cases based on the specifications Test case execution and results documentation Problem Solving- Quality of Work Leadership - Initiative- Team Player Able to prioritize workload Able to work under pressure Able to work with the user community Must be able to interpret and understand issues and requests raised by the business. Able to analyze and provide viable solutions. Strong analytical skills Experience in loan servicing processing. Experience in user testing of system.