Job Details
Overview:
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities:
- Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements. Provides escalation support to Tier 1 and 2 engineers.
- Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program
- Has a thorough and comprehensive mastery of supported platforms/products and environments.
- Focuses the majority of time on complex engineering, architectural and implementation tasks.
- Project assignments are large in scope and are highly complex.
- Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD
- Perform daily production support activities
- Participate in team on-call rotations.
- Perform patching and code deployments across all environments
- Lead projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions.
- Coordinate implementation and support efforts between ITD Operations and other CommonSpirit ITD teams.
- Conduct performance tuning and troubleshooting
- Provide oversight and facilitation of the CommonSpirit ITD change management process as it applies to the ITD Operations team.
- Review, recommend and monitor the source code/versioning management function adhering to technical management guidelines
- Provide technical leadership and ownership of issues across multiple disciplines and technologies
- Design, implement and maintain a comprehensive monitoring and alerting process across all ITD Operations platforms
- With oversight from the Principle System Engineering and System Manager(s), initiate and facilitate strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development)
- Build new test and production environments on existing or new hardware as required.
- Identify automation opportunities and implement scripted solutions.
- Identify technical innovation and process improvement opportunities.
- Design and implement a comprehensive and ongoing release management and planning program.
- Utilize standard tools and methodology to develop system and support performance metrics.
- Demonstrate potential leadership qualities through team motivation, coaching, and mentoring.
- Demonstrate comprehensive knowledge & expertise with CommonSpirit business processes and routines.
- Research and recommend appropriate System Administration best practices, and tools.
- Perform crisis management during high-severity operational incidents.
- Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications:
- BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
- 6-10 years of professional experience in an IT technical or infrastructure field is required.
Desktop Automation
- 5+ years experience with software packaging, security patching and deployment tools is required.
- 5+ years experience with large complex distributed networking environments is required.
- 5+ years experience with complex Active Directory structures including GPO and GPP Administration is required.
- 5+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
- 3+ years designing and implementing automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
- 3+ years of progressively advanced experience in designing and implementing Web automated solutions.
Messaging
- 7+ years experience with Windows Server operating systems is required.
- 6+ years of experience in Exchange support operations, analysis and design in a large, multi-site IT organization.
- 1+ year experience with PowerShell and/or VB Script.
- 3+ years VMWare experience required
- 2+ years experience with SQL server.
- 3 + years experience with Archiving Solution.
- Extensive experience in a large enterprise operating environment supporting 10,000+ users.
- Extensive experience with EMC, Network Appliance, or similar storage systems.
- Experience in an ITIL environment.
- Experience with F5 hardware and load-balancing Exchange messaging components.
- Experience in troubleshooting server hardware problems.
- Experience with Windows 2008, 2012 and Active Directory.
- Experience with 3rd party archiving, spam, filtering, secure messaging, fax, and edge devices that directly.
Server Automation
- 5+ years experience with software packaging, security patching and deployment tools is required.
- 5+ years experience with large complex distributed networking environments is required.
- 5+ years experience with complex Active Directory structures including GPO and GPP Administration is required.
- 5+ years of advanced experience with scripting languages is required in at least three of the following languages, (AutoIT, VBS, KIX, and or PowerShell).
- 3+ years designing and implementing automated solutions to automate manual processes. Solutions need to include utilizing a database similar to MS SQL or MYSQL.
- 3+ years of progressively advanced experience in designing and implementing Web automated solutions.
Storage
- 5+ years experience with NAS and/or SAN Storage technologies.
- 4+ years experience with storage networking technologies.
Messaging
- Proven knowledge of TCP/IP, DNS and WINS in a large enterprise organization.
- Knowledge of networking hardware infrastructure and principles.
- Analytical Thinking and Problem Solving from inception to completion.
- Commitment to Quality and high level of integrity.
Storage Engineer
- Proven understanding of common operating systems Windows, Linux.
- Proven understanding of Infrastructure and relative technologies.
- Proven understanding of network connectivity and protocols.
- Proven understanding of storage related protocols (ISCSI, NFS, CIFS, NDMP).
- Proven understanding of SAN and NAS storage infrastructures (Netapp and EMC preferred).
- Proven understanding of storage networking infrastructures (Brocade, Cisco).
- Proven understanding of RAID levels and disk technologies.