Location Lumberton, North Carolina ,United Statesberblick:As one of the worlds leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. Weve been driving innovation in analytical instrumentation for 60 years now. Today, worldwide more than 7,200 employees are working on this permanent challenge, at over 70 locations on all continents.Bruker Daltonics is seeking an innovative and collaborative individual with a software background to join the proteomics team in supporting PaSER end users and contributing to the development of advanced software applications worldwide. The position requires a background in computer science. You will have strong written and communication skills, combined with organization and a general interest to engage with management, programmers, and end users. This role will specifically interface between the PaSER software development team and the customer, ensuring their success utilizing Bruker technologies.Aufgaben/Verantwortlichkeiten:International remote support level 2 and 3 for hardware and corresponding softwarePerform (pilot) installations and install complex systems in collaboration with field service engineersTesting our products and giving feedback on technical test results to the product development teamClose cooperation with product management as well as software development teamUnderstanding customer requests and ensuring positive customer experienceIdentifying and recreating reoccurring, systematic or complex problemsDeveloping and sharing workflow solutions and technical documentationDocumentation and monitoring of customer cases and knowledgebase (CRM)Qualifikationen:Degree in in computer science or comparable knowledge and skills accompanying an engineering degreeGeneral IT and networking skills, and ideally cloud skillsHands-on experience in administration of Linux servers and knowledge of containerizationExperience in database administration and Experience with programming languages, ideally PythonExperience in software and hardware release-testing and documentationGeneral understanding of proteomics problem solving skillsExperience in website building and media interfacesYou enjoy working in an interdisciplinary team and are a good communicatorCustomer focused personality with a keen interest in problem solvingPositive problem-solving attitude and a hands-on mentalityWillingness to interact and support customers globallyFluent in written and spoken English and German #J-18808-Ljbffr
edgecomputingassociation.com
04/22/2024
Raleigh,NC