Job Details
** Desktop Support Specialist II**
**Job Category****:** IT/Tech Ops **Requisition Number****:** DESKT001358 Showing 1 location **Job Details**
**Description**
The Desktop Support Specialist II is a critical role within TrueCommerce as it provides general computer hardware and software support to all functional departments across the company. This position helps to implement, deploy, maintain and support computer technology and equipment. They are to respond to calls and diagnose equipment and configuration issues with a variety of applications at the users desk or remotely via remote desktop tools. This position requires the individual to be a strong team player and have the ability to respond and complete tickets within published service levels.
Monday - Friday support - 40 hours/ week - Potential for on call responsibilities when needed.
Benefits Offered: Medical, Dental, Vision, Retirement Plan, EAP, Paid Parental Leave, FSA, PTO, and Holidays
**Desktop Support Specialist II Job Duties and Responsibilities:**
* **PC Support (Windows 10/ Mac OS X)**
+ Provide first line response to TrueCommerce personnel and on-site partners requiring assistance with information technology issues and problems
+ Diagnose and resolve problems with desktop/laptop hardware and software, printers and peripheral equipment remotely as well as desk side
+ Escalate more involved problems to the appropriate Network and Application Support Teams
+ Track issues to resolution and update internal knowledge base
* **Customer Service / System Set Up**
+ Configure PCs and Laptops for deployment to users at headquarters, remote office locations and home office employees. Perform recovery tasks for end-user systems
+ Perform moves, adds, and changes including phones and computer system set-ups
+ Multitask and manage multiple priorities effectively
+ Assist in the evaluation of new hardware, software and related peripherals
* **Management of IS Asset System**
+ Ensure all equipment and software is accounted for
+ Maintain hardware asset database
* **Industry Knowledge**
+ Keep informed of industry knowledge and trends
+ Maintain appropriate Hardware and OS certifications and credentials
**Work Experience:**
* 5+ years experience supporting end users and supporting higher level IT team members.
* Capable of effectively supporting remote users via voice, e-mail, chat, etc.
* Experience with Windows 10
* Experience with Mac OS X / Macs on Windows domain
* Window Server Experience
* Familiarity with supporting VOIP phone system
* Knowledge of Active Directory and Group policy
*TrueCommerce, a global provider of trading partner connectivity, integration and unified commerce solutions, is the most complete way to connect your business across the supply chain, integrating everything from EDI, to inventory management, to fulfillment, to digital storefronts and marketplaces, to your business system, and to whatever comes next. To stay ahead in todays dynamic global market, companies need to be able to do business in a lot of different directions at once. TrueCommerce has helped businesses be more connected, more supported, and more prepared for whats next. Thats why thousands of companies ranging from start-ups to the global Fortune 100, across various industries rely on us.*
*TrueCommerce. Do business in every direction.*
*Our culture and values are what set us apart! TrueCommerce provides an open and positive work environment where providing employees with a work/life balance is key. Work is not only challenging, but interesting and rewarding as well. We encourage employees to grow and develop by providing opportunities for advancement. We offer competitive benefits including a 401(k) with employer match, health insurance, dental insurance, vision insurance, disability insurance, life and AD&D insurance, paid time off (PTO), and parental leave.*
*Additionally, TrueCommerce organizes events throughout the year like global town hall meetings, team outings, holiday events, and opportunities to volunteer for charities. Come join our team!*
**Qualifications**
**Skills**
**Required**
**Documentation** *Advanced* **Computer** *Expert* **Customer Service** *Expert* **Behaviors**
**Required**
**Team Player****:** Works well as a member of a group
**Detail Oriented****:** Capable of carrying out a given task with all details necessary to get the task done well
**Dedicated****:** Devoted to a task or purpose with loyalty or integrity
**:**
**Motivations**
**:**
**Education**
**Preferred**
Associates or better in Computer Science.
**Experience**
**Licenses & Certifications**