Job Details
**Customer Service Representative**
**Department:** Customer Service **Location:** Peoria, AZ
**Customer Service Representative Starting salary $17.50/hr**
**Shift: Will either be Saturday to Wednesday, or Sunday to Thursday schedule depending on company need**
**Stage 3 Motorsports** is looking for its next aftermarket automotive-parts specialist as a *Customer Service Representative* !
Customer Service Representatives are responsible for providing high quality customer service to our external customers via providing information in response to inquiries about products, pricing, and other product related questions. They also manage and resolve customer general questions and problems, complaints, or concerns, as well as process orders received from customers through phone, email, internet and fax. Finally, they also work with other departments to resolve customers questions or issues, and work with business partners to determine product availability, shipping pricing, problems, and tracking.
**Where youll spend your time:**
* Provides customers with answers to their aftermarket part inquiries
* Follows up with part manufacturers and warehouse distributors for parts availability and/or estimated ship dates
* Informs customer of expected ship date and processes all customer replies into order notes and calendar for follow up
* Processes requests for cancellation and submits refund requests
* Re-directs orders for alternate part searches to Sales
* Enters accurate order notes that communicate actions and results
* Demonstrates good judgment, tact, and diplomacy in dealing with customers, both external and internal
* Other duties and responsibilities as needed.
**You have/possess:**
* 1-2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone preferred
* High School Diploma or equivalent
* Working mechanical knowledge of off-road vehicle/performance cars a plus; intermediate to advanced mechanical knowledge preferred
* Beginning to intermediate proficiency using MS office suite: Excel, Word, and Outlook
* Competencies below are typical company competencies, but can be higher or lower based on position:
+ Customer Focused looking for ways to add value beyond the customers immediate requests
+ Communication listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus, and fosters two-way communication
+ Achievement Oriented focusing your efforts on achieving high quality results
+ Passion for Teamwork work with others to help them achieve their personal and organizational goals. You celebrate your wins with others, celebrate others wins and successes, and realize when the company falls short, you fall short and look for ways to succeed
+ Exemplify Integrity treating others fairly, honestly, and respectfully; furthering the integrity of the organization and its relationships of trust within your own teams, customers, and the broader community; maintains ethical principles even in the most challenging circumstances
* Must be able to adhere to attendance policies and requirements.
**We have:**
* A team of automotive enthusiasts who have a drive for customer service and sales, as well as leadership who have passion for the off-road industry, are driven, successful, and willing to help mentor and teach those who have the same passion
* Full time benefits include: medical, dental, vision, company paid life, short-term disability, two weeks of PTO your first year, paid holidays, employee discounts, and more...
* All employees are eligible for company provided Life insurance, Employee Assistance Program, discounts on products, and 401(k) plan participation (after 90 days with immediate vesting).
**Your work environment:**
* Office environment must be able to work at a desk and requires extended periods of sitting/standing
* Requires repetitive movement and requires repeating the same physical or mental activities
* Requires speaking / reading English
* Requires ability to talk and speak through the telephone
**Aftermarket Performance Group** **(APG)** is a fast-growing leader in the automotive aftermarket industry. The company is made up of multiple divisions focused on the wholesale distributor and direct-to-consumer segments within diesel performance (Premier Performance Products), Jeep and off-road (Northridge4x4), compact performance (RallySport Direct, JB Autosports, and GrimmSpeed), and gas segment (Stage 3 Motorsports).