Job Details
Job Description
Job Title: Service Coordinator
Job Type: Full-time (Direct Hire)
Pay Range: $18 - $20 based on experience
Full time Work Location: Toledo, OH
Job Purpose: Dispatching field service techs. Creating and tracking service work orders.
Duties/Responsibilities:
- Taking calls/emails from customers for service.
- Arranging with Parts Dept. and techs, to ensure correct parts/tools are available for anticipated repairs.
- Deciding the best-suited tech for each repair.
- Tracking repair if parts need to be ordered and rescheduling. completion of repair upon receipt of parts.
- Keeping customer notified of repair status.
- Use of telephone, copier, printer/scanner, Excel, BTS, Fleet Tracker, email.
- Other projects as assigned.
Position Requirements:
- Education:
- Experience:
- 3+ years experience in Customer Service/Logistics required.
- Experience working in production environment a plus
- Required Skills:
- Computer knowledge, phone skills, communication skills.
- General knowledge of hydraulic and electrical systems.
- Must be able to multitask and prioritize tasks to optimize efficiency.
- Must be able to track/maintain multiple projects through completion.
- Must have strong organizational skills. Must use proper phone etiquette.
Performance Goals: This position plays a key role within the Service Department as one that initiates most service work and follows all work to completion. This position is the "go-to" contact for most service-related work for other Employees and customers. As such, each of the other clerical positions within the Service Department takes their lead from the Service Coordinator when assisting with service work processing/ invoicing.
"Equal Employment Opportunity"