Job Details
At Greenville, SC Agency, we are looking to hire an operations lead. As the Operations Lead, you will train both new and existing Property and Casualty employees on the Agency s procedures and our Agency Management System utilization, features, and workflows. You will serve as a primary resource to Agency Management System users regarding utilization issues and oversee certain aspects of the Agency Management System. This role spans both technical management and people management skills.
The Ideal Candidate
- You are an insurance leader who is the epitome of professionalism and customer service.
- People management and client management are both strong skills in your toolkit.
- You are analytical at heart with strong technical skills and pride yourself on great accuracy in your work.
If this interests you, we invite you to keep reading and apply!
What You'll Do:
- Coordinate, organize, and conduct live training for new & existing employees on Agency Management System utilization, features, workflows, and Agency procedures. Training for new acquisitions may also include transitioning to a paperless environment, download, suspense, etc. Also included within this scope will be the development & maintenance of a new e-learning program to be used in coordination with the training map.
- Lives and champions AssuredPartners core values at all times, demonstrating the highest level of personal character, integrity, and servant leadership.
- Maintain and update the Agency Management System training manual as needed. Employees will also serve as the primary resource to Users on Agency Management System utilization and workflow questions and issues.
- Test Agency Management System upgrades and enhancements before implementation, with recommendations on whether to proceed. The role will also include coordination of Agency Management System enhancement requests, solutions to problems, and suggestions to the respective Agency Management System vendor.
- Monitor adherence to service standards through Key Performance Indicator reporting.
- Other duties as assigned.
- Travel is expected to be negligible in this role.
What You'll Need:
- Ten years of commercial lines of Account Management experience;
- Experience leading a team required
- A property & Casualty License is required
- Strong organization and communication skills
- Proficient in Microsoft Office products and agency management system software; technically savvy