Job Details
Customer Service Call Center - Remote(kg-e32) At a glance Location: US-MN-Chanhassen MN Posted: 02/10/2022 Closing: 03/09/2022 Degree: High School Type: Full-Time Experience: At least 3 year(s) Job description **6 Immediate Remote Call Center Positions - Starting as early as February 22**
In this role you will be providing claims, customer service, billing, and collection and fulfillment services. In this role you will be taking about 60 inbound calls a day answering questions from policy holders about plan coverages, renewal dates etc. We are looking for candidates with excellent attention to detail that can multi-task while manipulating through multiple systems. This is an excellent opportunity to join a growing company and start a new career.
**Responsibilities:**
* This is an entry level position - No experience in financial services/insurance necessary
* Must have experience with Teams and Outlook - will be working in these programs extensively.
* Will handle calls from customers and provide professional, courteous, and accurate information regarding customer questions on new products as well as existing accounts.
* Meet or exceed monthly performance standards for Quality, Productivity, Detail, Retention and Attendance
* Utilize product knowledge to assist current customers, up-sell and cross-sell techniques, and retention skills.
**Training Schedule Hours:** Monday- Friday 8:00-5:30 (can not miss any days during training)
**Hours after Training:** Various schedules from 8:00 AM - 5:30 PM Monday - Friday (shifts such as( 8-4:30, 8:30-5 or 9-5:30)
**Pay Rate:** $17.00 per hour
**Location-** Remote and In-Office Positions available
**Benefits:** Dental, Short- and long-term disability, Company paid life insurance, PTO, 401K w/company match, Health club reimbursement, Tuition reimbursement and Wellness program.
**Qualified Candidates** - Apply directly to this position and if you like feel free to call Kim at 651-###-####.
**Requirements**
* Associates degree with one to two years' experience or three to four years related experience and/or training
* Must be able to gain trust, respect, and confidence of customers
* Excellent verbal and written skills are required
* Excellent work ethic and attendance
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Customer Service Call Center - Remote(kg-e32)