Job Details
The Ironmark E-commerce Account Manager is responsible for nurturing and growing relationships with our Enterprise E-commerce accounts, driving revenue growth and ensuring a seamless experience for our customers and their end users. The E-commerce Account Manager manages portal activity, participates in store builds, and reviews monthly reports. You will use your excellent communication, time-management, and project management skills to collaborate with cross-functional teams to optimize product listings, marketing strategies, and customer engagement while delivering exceptional customer service and ensuring customer satisfaction.
Responsibilities
- Serve as Project Manager on Enterprise Accounts client store builds, working with the Director of Company Stores and E-commerce team members to plan and deliver exceptional products and service.
- Act as the lead in new store builds, working with clients to obtain product details, user profiles, and other needed information.
- Serve as Project Manager for E-commerce account customer's offline order requests, supporting cross-selling initiatives and ensuring customer satisfaction with the customer's overall lronmark experience.
- Receive Sales Team and customer inquiries and requests, obtain and assemble information and specifications.
- Manage event fulfillment stores, working with the Warehouse team to ensure that shipments are on schedule and that inventory is received in a timely manner.
- In accordance with established departmental processes and workflows, accurately use Project Management Software, ERP Software, Web-to-Print Platforms and other software used by the department to efficiently build stores, resolve customer requests, and to collaborate with cross functional teams.
- Maintain all store spreadsheets, ensuring up-to-date entry of data that will feed analysis and the creation of reports.
- Document standard operating procedures (SOPs) and user guides for each client to provide internal teams with needed client information and to assist with continuous improvement.
- Develop and analyze quarterly reports pertaining to users, products, inventory, activity, and more to evaluate performance and identify needs.
- Conduct regular client meetings, developing the meeting itinerary as well as following up on tasks and actions items that are developed during the meetings.
- Track schedule and progress of projects, providing updates to sales, clients, internal team members, and management, ensuring that agreed upon milestones, schedules, and deadlines are met.
- Troubleshoot issues that may arise during the e-commerce project lifecycle, proposing and implementing solutions to keep projects on track.
- Stay up-to-date with industry trends and emerging technologies in e-commerce.
Qualifications
- Bachelor's Degree Preferred
- Three (3) years of experience in a production environment.
- Previous sales, print, or customer relations position within the graphic industry or related field.
- Proficient in ERP software, Project management software, and Web-to-Print software used to input and track orders.
- Familiarity with graphic design concepts, layouts, and visual aesthetics.